Juni Casrin
Relationship Manager
Komp Green Town Blok I No 8, Batam
Summary
Relationship Manager with 10 years of experience in banking products. Demonstrated expertise in creating financial plans for individuals and organizations. Talented at presenting investment options based on customer needs and risk tolerance. Successfully retained clients by exceeding service expectations to increase customer satisfaction.
Overview
12
12
years of professional experience
Work History
Administration Clerk
PT. Buana Aneka Jaya
2012.08 - 2014.06
- Managed invoicing and payment processing operations.
- Generated, distributed and filed copies of all billing paperwork.
- Maintained stockroom records and generated reports for management.
Accounts Officer
PT. Galaksi Investasi Harapan
2014.06 - 2014.09
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Managed payroll tasks such as tax filings, ensuring timely completion without penalties or fines.
- Managed and responded to correspondence and inquiries from customers and vendors.
Customer Service Officer
PT. Bank Panin, Tbk
2014.11 - 2020.08
- Activated new accounts and issued customer identification numbers.
- Updated account information to maintain customer records.
- Cross-sold credit cards, loans and other bank products.
- Enhanced customer satisfaction by resolving complex account issues promptly and accurately.
Relationship Manager
PT. Bank Panin, Tbk
2020.09 - Current
- Collaborated with cross-functional teams to develop new products and services tailored to the needs of relationship banking customers.
- Strengthened client relationships by providing timely and accurate financial advice, leading to increased customer satisfaction.
- Monitored economic trends and advised clients on investment strategies, fostering trust in our financial expertise.
Education
Bachelor of Economics - Business Management
STIE Bentara Persada
Batam, Indonesia 2001.04 -
Skills
- Product Knowledge
- Client Engagement
- Bank Regulations
- Cross Selling
- Fluent in Indonesia, English and Mandarin
Timeline
Relationship Manager
PT. Bank Panin, Tbk
2020.09 - Current
Customer Service Officer
PT. Bank Panin, Tbk
2014.11 - 2020.08
Accounts Officer
PT. Galaksi Investasi Harapan
2014.06 - 2014.09
Administration Clerk
PT. Buana Aneka Jaya
2012.08 - 2014.06
Bachelor of Economics - Business Management
STIE Bentara Persada
2001.04 -
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