JUNI CASRIN
Batam
Summary
Hardworking relationship manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success several years of experience.
Overview
13
13
years of professional experience
Work History
Preffered Relationship Manager
PT. CIMB Niaga, Tbk
Batam
08.2024 - Current
- Maintained a positive and productive relationship with the client, resulting in consistently high customer satisfaction ratings
- Developed and implemented a customer relationship management (CRM) system that improved customer segmentation and targeting
- Developed a customer relationship management system to track customer interactions, leading to an increase in customer retention
Relationship Manager
PT. Bank Panin, Tbk
Batam
09.2020 - 07.2024
- Managed customer accounts to ensure timely delivery of products and services, resulting customer retention rate
- Resolved customer issues in a timely and efficient manner, resulting reduction in customer complaints
- Negotiated and closed multi-million dollar contracts with clients, resulting in a revenue increase
Customer Service Officer
PT. Bank Panin, Tbk
Batam
11.2014 - 08.2020
- Handled escalated customer complaints and disputes in a professional manner.
- Implemented best practices regarding customer service standards across all channels.
Administration Clerk
PT. Buana Aneka Jaya
Batam
08.2012 - 06.2014
- Created a detailed inventory management system that reduced stock-outs by system
- Organized and tracked inventory of all products in the warehouse, ensuring accurate stock levels and availability
- Collaborated with other departments to resolve discrepancies between invoice and receiving documents
Education
Barchelor of Economy -
STIE Bentara Persada
Batam03.2017
Skills
- Client account management
- Customer relationship management
- Data analysis
- Problem solving
- Effective communication
- Team collaboration
- Customer service
- FLUENT IN [English, Mandarin]
Timeline
Preffered Relationship Manager
PT. CIMB Niaga, Tbk
08.2024 - Current
Relationship Manager
PT. Bank Panin, Tbk
09.2020 - 07.2024
Customer Service Officer
PT. Bank Panin, Tbk
11.2014 - 08.2020
Administration Clerk
PT. Buana Aneka Jaya
08.2012 - 06.2014
Barchelor of Economy -
STIE Bentara Persada