JUNIANTO ZHANG
IT & Financial Consultant
Palangkaraya
Summary
Accomplished Branch Manager with a proven track record at PT. Bank Sinarmas, Tbk, enhancing customer satisfaction and driving revenue growth through strategic sales initiatives. Skilled in branch operations management and relationship building, adept at operating system support and fostering professional customer interactions. Demonstrates a friendly, positive attitude, significantly improving branch performance and profitability.
Overview
3
3
Certifications
3
3
Languages
Work History
Branch Manager
PT. Bank Sinarmas, Tbk
Balikpapan
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Branch Manager
PT. Bank Sinarmas, Tbk
Palangkaraya
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Sub-Branch Manager
PT. Bank Sinarmas, Tbk
Ketapang, West Kalimantan
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Relationship Manager, Business Loan Group
CIMB Niaga Bank
Pontianak
- Improved loan portfolio quality through diligent risk assessment and ongoing monitoring of clients'' financial health.
- Safeguarded company assets through careful monitoring of credit quality and adherence to risk appetite guidelines.
- Maintained thorough knowledge of industry trends and regulatory requirements, ensuring compliance in all transactions.
- Ensured credit policies were properly applied throughout the underwriting process while maintaining responsiveness to client needs.
- Delivered informative presentations at industry events to showcase the company''s expertise in commercial lending solutions.
- Strengthened client relationships by providing exceptional service and tailored financial solutions.
Financial Consultant
Maybank Indonesia
Pontianak
- Increased client satisfaction by providing personalized financial advice and investment recommendations.
- Led workshops on personal finance topics to educate community members about effective money management practices.
- Expanded client base through targeted marketing efforts and referrals from satisfied customers.
- Educated clients on various investment options, empowering them to make informed decisions about their finances.
Accounts Officer
Danamon Bank
Pontianak, West Kalimantan
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Updated general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements.
- Overhauled process for year-end inventory audits to improve accuracy.
- Developed strong relationships with external partners such as banks and vendors to facilitate smooth transaction processing on behalf of the company.
ICT Teacher
Tunas Bangsa International School
Pontianak, West Kalimantan
- Boosted student confidence and independence through personalized learning approaches and one-on-one support.
- Utilized data-driven methods to track student progress, tailoring instruction accordingly for optimal results.
- Enhanced students'' problem-solving skills by incorporating real-world scenarios in lesson plans.
- Collaborated with fellow IT teachers to develop an integrated curriculum, resulting in improved student understanding of complex subjects.
- Continuously updated personal knowledge of industry developments and trends, ensuring relevant course content for students.
- Mentored new IT teachers, providing guidance on best practices and instructional techniques for successful teaching outcomes.
- Increased student engagement with interactive online tools and resources during lessons.
IT Technician
PT. Tempuran Emas, Tbk (TEMAS)
Pontianak, West Kalimantan
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Configured systems according to prescribed software and hardware frameworks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Streamlined IT support processes, resulting in increased productivity within the department.
Education
Management Informatika - IT Network Security
Universitas Widya Dharma
Pontianak, Indonesia 09.2008 - 09.2008
Skills
Customer service
Branch operations management
Relationship building
Relationship building and management
Operating system support
Printer support
System configuration
Hardware installation
Wireless networking
Friendly, positive attitude
Mandarin pronunciation
Fluent mandarin
Speaking practice
Writing instruction
Certification
Risk Management Certification Program Level I
Timeline
Risk Management Certification Program Level II
10-2020
Associate Wealth Planner Course (AWP)
04-2019
Risk Management Certification Program Level I
02-2018
Management Informatika - IT Network Security
Universitas Widya Dharma
09.2008 - 09.2008
Branch Manager
PT. Bank Sinarmas, Tbk
Branch Manager
PT. Bank Sinarmas, Tbk
Sub-Branch Manager
PT. Bank Sinarmas, Tbk
Relationship Manager, Business Loan Group
CIMB Niaga Bank
Financial Consultant
Maybank Indonesia
Accounts Officer
Danamon Bank
ICT Teacher
Tunas Bangsa International School
IT Technician
PT. Tempuran Emas, Tbk (TEMAS)
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