Kadek Desy Natasia Putri

• Ensure the cleanliness of the staff canteen and associate locker room.
• Assist the Human Capital Manager in planning and preparing events, including all necessary arrangements.
• Prepare monthly reports (Canteen Report, Payroll for Daily Workers, P&L, Service Charge, Training Plan, Training Report, Training Hours).
• Monitor daily training sessions conducted by all departments and participate in them when possible.
• Handle all administrative tasks related to new hires, resignations, or promotions.
• Organize training sessions for associates.
• Conduct interviews for Daily Workers and Trainees.

• Generate sales through cold calling for the APAC, NZ, and AU markets.
• Ensure high-quality lead input.
• Manage a database of over 500 entries daily.
• Consistently achieve daily targets.
• Deliver compelling lead pitches to brokers to facilitate successful deals.

• Manage cleanliness and maintenance of guest rooms, ensuring guests receive all room packages, including amenities.
• Ensure the proper setup and presentation of the ryokan.
• Conduct monthly inventory checks.
• Prepare beds (futon) in the evening for guests.
• Coordinate with the Heyashoku team (FB Service team responsible for guests who book rooms with in-room dining).
• Handle daily preparation of room cleaning equipment and amenities.
• Supervise new team members by inspecting the rooms they clean.
• Improved guest satisfaction by consistently maintaining a clean and organized environment in guest rooms and common areas.
• Maintained confidentiality concerning sensitive guest information while respecting their privacy during room service activities.
• Exhibited professionalism at all times when interacting with guests or colleagues while wearing appropriate attire per company guidelines.

• Proficient in operating the VHP system.
• Manage check-in and check-out processes efficiently.
• Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.
• Handle guest reservations via phone and email.
• Experienced with Online Travel Agent systems, including YCS, Booking.com Extranet, Expedia Extranet, Maxiroom, Tera by Traveloka, and BooknPay Channel Manager System.
• Upsell hotel facilities and products to guests.

• Proficient in operating the MYOH system.
• Handle reservations via email, phone, and walk-in guests.
• Manage check-in and check-out processes.
• Address guest inquiries via email and relay information to the relevant departments.
• Handle guest complaints effectively.
• Perform administrative tasks in the butler department.
• Serve breakfast, lunch, and dinner to guests in their villas.

- Proficient in operating the Realta Hotel System.
- Manage telephone operator tasks, including handling incoming and outgoing calls.
- Address guest complaints over the phone.
- Perform various hotel administration tasks.
- Update guest data from registration cards into the system.
- Prepare guest check-out files.