Kadek Sri Darma Yanti
Badung
Summary
Strategic Manager with expertise in fostering team collaboration and performance improvement. Delivers results through effective communication and problem-solving skills. Builds and maintains strong relationships to enhance service quality and operational success.
Overview
18
18
years of professional experience
Work History
Independent Marketing Agency
UNA Property
Badung Bali, Indonesia
03.2021 - Current
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Built and maintained courteous and effective working relationships.
- Prepared range of written communications, documents and reports.
- Managed complaints with calm, clear communication and problem-solving.
Villa Manager
Harmonie Bali
Badung Bali, Indonesia
03.2024 - 01.2025
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Actively listened to customers to fully understand requests and address concerns.
- Trained and mentored employees to maximise team performance.
Club Coordinator
The Legian Bali
Badung Bali, Indonesia
08.2008 - 02.2021
- Maintained inventory of club assets, ensuring availability of equipment and supplies for events.
- Coordinated and allocated resources to support service team.
- Established and maintained partnerships with local businesses, enhancing club offerings and member benefits.
- Monitored event attendance, compiling reports to analyse trends and inform future planning.
- Planned staff activities to meet operational demands.
- Evaluated quality of staff work and performance against objectives to assess need for improvements.
- Supervised technical work according to applicable best practices and regulatory requirements.
- Compiled data on team activities and prepared reports for senior management review.
Education
Room Division Management
STP BALI
Nusa Dua, BA01-2006
Skills
- Team collaboration
- Customer relationship management
- High typing
- Report preparation
- Employee training
- Inventory management
- Leadership
- Team building
- MS Office Suite
- Administrative support
- Customer focused
Languages
English
Advanced
C1
Timeline
Villa Manager
Harmonie Bali
03.2024 - 01.2025
Independent Marketing Agency
UNA Property
03.2021 - Current
Club Coordinator
The Legian Bali
08.2008 - 02.2021
Room Division Management
STP BALI