Kadek Sri Utami Dewi Tamy
Denpasar
Summary
Proven leader in financial services with a track record of driving growth at Citibank through strategic sales development and CRM proficiency. Excelled in fostering key account growth and sales coaching, achieving top rankings and exceeding quotas. Demonstrates strong performance management and pipeline management skills, ensuring client satisfaction and revenue enhancement. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Head of Sales
CITIBANK
01.2012 - 11.2023
- Work with investment team analyzed market trends to identify new opportunities for business expansion and growth.
- Collaborated with product development teams for continuous improvement of offerings based on customer feedback and evolving market needs.
- Led a high-performing sales team to consistently exceed quotas and achieve top rankings within the company.
- Mentored junior sales staff, fostering professional growth and contributing to overall team success.
- Evaluated performance against goals and implemented appropriate development plans.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective CRM tools to track leads, maintain accurate customer data, and optimize the sales process.
- Increased sales revenue by implementing innovative marketing strategies and optimizing team performance.
CITIGOLD EXECUTIVE
Citibank
05.2005 - 01.2012
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Monitored financial markets closely to stay informed on industry trends, ensuring accurate advice and guidance for clients.
- Evaluated portfolio performance regularly using advanced analytics tools, making strategic recommendations to optimize client returns.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
Branch Manager
DANAMON KUTA AND NUSA DUA AREA
07.2003 - 05.2005
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Held sales coaching sessions.
- Streamlined processes for early identification of potential credit system and monitoring problems.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Monitored accounts for signs of fraud and non-payment issues.
- Reviewed and analyzed loan procedures.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
CARETAKER BRANCH MANAGER
DANAMON GUNUNG AGUNG
01.2001 - 07.2003
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
CREDIT REVIEWER
DANAMON REGIONAL IX
01.1998 - 12.2001
- Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
- Mentored junior reviewers, sharing best practices and guiding their professional growth within the organization.
- Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
- Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.
- Conducted in-depth research to strengthen the overall quality and credibility of each review.
- Contributed to the development of a knowledge base for common issues encountered during reviews, streamlining future problem-solving efforts.
- Stayed up-to-date on industry trends and best practices, incorporating relevant information into reviews as needed.
Account Officer
Danamon Hayam Wuruk
08.1996 - 01.1998
- Evaluated creditworthiness of potential borrowers using thorough research and analysis techniques, minimizing default risks.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Enhanced credit decision-making by conducting comprehensive financial analysis and risk assessments.
- Optimized lending practices by maintaining up-to-date knowledge of industry trends and regulatory requirements.
- Conducted regular account reviews to proactively identify potential risks in the credit portfolio, taking corrective actions as needed.
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Adhered to banking standards and government lending guidelines for loan services.
- Checked appraisals, title information and insurance documents for each property.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Recommended approval or disapproval of commercial, real estate or credit loans.
- Collaborated closely with underwriting teams to ensure a seamless process from application submission to loan disbursement for clients.
- Supported business growth initiatives by assisting in the identification of new market opportunities for expansion within the credit sector.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
Education
No Degree - DANAMON CREDIT MANAGEMENT PROGRAM ANGKATAN 38
BANK DANAMON ACADEMY
CIAWI JAWA BARAT, Indonesia12.1996
Bachelor of Science - ACCOUNTANT
UNIVERSITAS UDAYANA
DENPASAR BALI08.1996
High School Diploma -
SMAN 1 Denpasar
DENPASAR 1991
Skills
- Sales Coaching
- Key account growth
- Sales operations
- Pipeline Management
- KPI Tracking
- Revenue Forecasting
- Sales strategy development
- Performance Management
- Goals and performance
- Promotional sales events
- Sales pipeline development
Certification
Certification :
- AAJI
- WPPE
- WAPERD
Additional Information
- BEST 3 GRADUATION DCMP Kampus Danamon CIAWI 1996 angkatan 38
- CITIGOLD EXECUTIVE A CLUB Quartal 2, 3 and 4 2006
- SALES TEAM APPRECIATION ACHIEVING INSURANCE TARGET 100% ABOVE JAN, FEB, MARET, APRIL & MAY 2023
- SALES TEAM APPRECIATION ACHIEVING INSURANCE TARGET100% ABOVE SEPT, OCT and DEC 2022
- SALES TEAM WIN ACHIEVEMENT BRANCH SALES ACHIVEMENT JUNE JULY and AUG 2023 TRIP TO THAILAND
- SALES TEAM WIN ACHIEVEMENT BRANCH SALES ACHIVEMENT JAN,FEB, MAR, OCT, NOV 2021
Timeline
Head of Sales
CITIBANK
01.2012 - 11.2023
CITIGOLD EXECUTIVE
Citibank
05.2005 - 01.2012
Branch Manager
DANAMON KUTA AND NUSA DUA AREA
07.2003 - 05.2005
CARETAKER BRANCH MANAGER
DANAMON GUNUNG AGUNG
01.2001 - 07.2003
CREDIT REVIEWER
DANAMON REGIONAL IX
01.1998 - 12.2001
Account Officer
Danamon Hayam Wuruk
08.1996 - 01.1998
No Degree - DANAMON CREDIT MANAGEMENT PROGRAM ANGKATAN 38
BANK DANAMON ACADEMY
Bachelor of Science - ACCOUNTANT
UNIVERSITAS UDAYANA
High School Diploma -
SMAN 1 Denpasar
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