Kailey Vogler

Twin Falls

Summary

Experienced IT professional with a strong background in computer systems setup, device deployment, and enterprise management tools. Skilled in Microsoft Intune, hardware/software configuration, and technical support. Proven ability to manage large-scale projects, streamline processes, and ensure compliance with organizational standards.

Overview

years of professional experience

Work History

Senior IT Technician (Contract)

Chobani

Twin Falls, ID

08.2025 - Current

Help with deployment of Safety Chain project, configuring and distributing over 120 Microsoft Surface devices across multiple departments.
Utilized Microsoft Intune to manage device enrollment, enforce security policies, and streamline application deployment.
Collaborated with cross-functional teams to improve workflows and ensure system reliability.
Provided technical support and troubleshooting for hardware, software, and network issues, reducing downtime and improving user productivity.
Documented processes and created knowledge resources to support ongoing IT operations.
Managed and supported RF scanners using SOTI MobiControl, assisting with device provisioning, configuration, troubleshooting, and streamlining the deployment process for end users.
Administered SAP user accounts by creating new accounts, modifying user access and permissions, and ensuring employees had the appropriate system access to perform their job responsibilities.
Utilized Active Directory to create and manage user accounts, reset passwords, update group memberships, and troubleshoot account access issues.

Content Moderator

Teleperformance

Boise, ID

08.2024 - 05.2025

Analyzed trends in user-generated content to identify risks and areas for improvement.
Developed and implemented moderation policies and procedures to ensure compliance with industry standards.
Trained AI algorithms to detect and flag prohibited content with high accuracy.
Reviewed over 100 pieces of content daily, achieving a 95% accuracy rate in policy enforcement.

Computer Prep Technician

Network and Communications of Idaho

Nampa, ID

01.2019 - 05.2023

Configured and set up new computers for clients, including domain integration, system updates, and functionality verification.
Installed and patched client-specific applications, ensuring software was tailored to each client’s unique requirements.
Labeled, packaged, and prepared systems for delivery, following strict inventory and naming conventions.
Delivered accurate and reliable setups that met client expectations and reduced post-deployment issues.

Education

High School Diploma -

iSucceed Virtual High School