Kalli Collins
Grace
Summary
Strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. I excel in customer service and task management, showcasing my ability to enhance customer loyalty through empathetic resolutions and detailed product knowledge. My experience in data entry and clear communication has consistently improved operational efficiency and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Heritage Security Products
08.2024 - Current
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving customer complaints.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Rural Mail Carrier
United States Postal Service, USPS
02.2023 - 08.2024
- Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
Customer Service Representative
Paul Grittons
10.2022 - 02.2023
- Completed daily assignments involving embroidery, vinyl design placement, and intermittent screen printing.
- Demonstrated strong multitasking capabilities and attention to detail in each task.
- Provided excellent customer service and assistance to customers entering the shop, ensuring an optimal shopping experience and reliable service.
- Built strong relationships with customers to enhance their experience and ensure their return.
Event Coordinator
Tech Trep Academy
09.2021 - 01.2023
- Coordinated schedules and timelines for events.
- Managed event logistics and operations ensuring interactive outings which benefited both kids and their families.
- Organized and maintained detailed records of events, costs, and relevant notes for each event for future use.
- Established positive relationships with Homeschool families, ensuring their needs were met throughout the event planning process.
- Brainstormed and implemented creative event concepts and themes to create chances for families to engage in community-based socialization.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Maintained strong communication with venue owners, parents, other event coordinators and supervisors to ensure effective collaboration.
Wood Worker and Social Media Specialist
Crafty Little You Inc.
08.2019 - 12.2020
- Assisted in various tasks to support operational needs.
- Completed assigned duties efficiently, contributing to overall productivity.
- Worked collaboratively with team members for successful project completion.
- Maintained workspace organization to enhance workflow efficiency.
- Efficiently performed daily tasks of cutting, sanding, and packaging craft kits.
- Operated CNC machine to execute precision cutting for programmed cuts from MDF.
- Utilized strong customer service skills to address inquiries and coordinate sales through social media.
Secondary Special Education Aide
Grace High School
02.2015 - 08.2019
- Assisted students with special needs to enhance learning experiences.
- Provided support for classroom activities, fostering an inclusive environment.
- Improved student engagement by implementing tailored instructional strategies.
- Supported teachers by preparing materials for lessons and activities.
- Facilitated communication between teachers, students and parents to promote understanding and success for the student.
- Maintained a positive and supportive environment, encouraging student growth.
- Recorded assignment grades accurately, as well as handled various tasks such as reports, testing, and filing while ensuring privacy and confidentiality.
Secretary/Assistant to the Owner
Thomas Holdings
04.2014 - 10.2014
- Served as Secretary and assistant to owner, Curtis Thomas.
- Participated in completion of tasks involving embroidery, screen printing, and direct-to-garment techniques.
- Performed diverse secretarial tasks and provided administrative support.
- Enhanced organizational skills by managing various account orders, order processing and record keeping.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Machine Operator
Pepperidge Farm
03.2006 - 03.2007
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Collaborated with team members to optimize production processes and improve overall performance.
Cashier
Walmart
01.2006 - 03.2006
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Phone Operator
Vancouver Ford and Hyundai
08.2002 - 01.2004
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and customers by asking how I could be of assistance.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Education
Pathway Connect Program
BYU-Idaho01-2017
High School Diploma -
Logan High School
Logan06-2002
Skills
- Detail Oriented
- Proficient in Task Management
- Clear Verbal and Written Communication
- Effective Organization
- Customer service
- Data entry
- Payment processing
- Product knowledge
Timeline
Customer Service Representative
Heritage Security Products
08.2024 - Current
Rural Mail Carrier
United States Postal Service, USPS
02.2023 - 08.2024
Customer Service Representative
Paul Grittons
10.2022 - 02.2023
Event Coordinator
Tech Trep Academy
09.2021 - 01.2023
Wood Worker and Social Media Specialist
Crafty Little You Inc.
08.2019 - 12.2020
Secondary Special Education Aide
Grace High School
02.2015 - 08.2019
Secretary/Assistant to the Owner
Thomas Holdings
04.2014 - 10.2014
Machine Operator
Pepperidge Farm
03.2006 - 03.2007
Cashier
Walmart
01.2006 - 03.2006
Phone Operator
Vancouver Ford and Hyundai
08.2002 - 01.2004
Pathway Connect Program
High School Diploma -
Logan High School
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