KAMI AIWOHI
Meridian
Summary
Energetic and motivating leader with proven ability to effectively learn new skills and tackle unexpected projects with positive outcomes. Exceptional self-starter with the ability to overcome obstacles.
Overview
26
26
years of professional experience
Work History
Operations Manager
Target Hospitality
05.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Area Sales & Housekeeping Managers
Courtyard by Marriott/Springhill Suites by Marriott
02.2020 - 05.2021
- Driving revenue through multiple inbound and outbound sources to secure local and current business accounts
- Establishing sales strategies and goals that have been achievable within today’s markets
- Identified opportunities for growth within the valley working with front desk leads to reach sales goals
- Creating partnerships with local schools and event coordinators to promote strong relationships within the community
Office Administrator
Pestcom Pest Management
09.2019 - 02.2020
- Assisting with daily tasks such as: billing, accounts payable, scheduling and sales leads
- Supported Sales Manager and Owner with effective correspondence management, document coordination and customer relations
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitor
Director of Sales
Home2 and Hampton Inn and Suites
02.2019 - 09.2019
- Assisting hotel management with all group and social events
- Driving revenue through multiple avenues to ensure maximum profit
- Oversaw corporate travel and capture negotiated rates
- Executing corrective actions to drive profits
- Assisted in any department to ensure daily tasks were completed within a timely manner
Assistant General Manager
AmeriTel Inn
07.2016 - 02.2018
- Managed housekeeping, front desk and maintenance schedule with an eye for coverage needs and individual strengths, and conflict resolution
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy
Assistant General Manager
Oxford Suites Yakima
10.2014 - 06.2016
- Encouraged, trained and disciplined employees to maximize performance
- Motivated and led team members to work together to achieve targets
- Secured positive customer experiences while executing effective quality assurance practices
- Supervised various critical tasks, including budget implementations, employee reviews, training, schedules and preventative maintenance projects
Assistant Accountant
Brundage Mountain Resort
01.1999 - 04.2014
- Monitored accounts payable and receivable statuses and delegated related tasks
- Balanced reports and batch summaries to submit for approval
- Managed movement of over $100,000 in funds every week
- Processed all payroll entries and reports for over 250 employees
- Performed daily accounting functions such as expense tracking, readying deposits and preparing payments
Reservation Specialist
Oxford Suites Boise
05.2010 - 04.2012
- Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services
- Communicated options to enhance customer experiences and bring in return customers
- Kept current on market and product trends to effectively answer customer questions
- Communicated with customers regarding concerns, inquiries and complaints
- Trained new employees on company customer service policies and service level standards
- Managed wide variety of customer service and administrative tasks to resolve customer issues
- Assisted any department to ensure all tasks were completed
Education
Cosmetology License -
The Paul Mitchell School Boise
01.2012
High school diploma - undefined
Meadows Valley School
New Meadows, ID01.2005
Skills
- OPERATIONS MANAGEMENT
- PRODUCTIVITY
- ENVIRONMENT
- DATA ENTRY
- GUEST & CUSTOMER SERVICE
- INVENTORY CONTROL
- INTERPERSONAL COMMUNICATION
- TIME MANAGEMENT
Timeline
Operations Manager
Target Hospitality
05.2021 - Current
Area Sales & Housekeeping Managers
Courtyard by Marriott/Springhill Suites by Marriott
02.2020 - 05.2021
Office Administrator
Pestcom Pest Management
09.2019 - 02.2020
Director of Sales
Home2 and Hampton Inn and Suites
02.2019 - 09.2019
Assistant General Manager
AmeriTel Inn
07.2016 - 02.2018
Assistant General Manager
Oxford Suites Yakima
10.2014 - 06.2016
Reservation Specialist
Oxford Suites Boise
05.2010 - 04.2012
Assistant Accountant
Brundage Mountain Resort
01.1999 - 04.2014
High school diploma - undefined
Meadows Valley School
Cosmetology License -
The Paul Mitchell School Boise
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