Karina Hernandez
Idaho Falls
Summary
Dynamic leader with proven expertise in customer service and team leadership honed at Tacos Oaxaca and as a Sales Associate at Jcpenney. Excelled in fast-paced environments, enhancing customer satisfaction and team productivity through effective time management and decision-making skills. Achieved notable improvements in service delivery, demonstrating a strong ability to adapt and excel.
Overview
4
4
years of professional experience
Work History
Manager
Tacos Oaxaca
11.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Jcpenny
Sales Associates
07.2021 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate of Science - Business Managment
College of Eastern Idaho
Idaho Falls, ID12-2026
High School Diploma -
Compass Academy
Idaho Falls, ID05-2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Enjoy participating in swimming, yoga, and Zumba for overall physical and mental well-being
- Photography is a challenging, yet rewarding interest that I can get lost in time to capture that perfect image
- I enjoy learning new cooking techniques and expanding my culinary skills
Timeline
Manager
Tacos Oaxaca
11.2022 - Current
Jcpenny
Sales Associates
07.2021 - 01.2023
Associate of Science - Business Managment
College of Eastern Idaho
High School Diploma -
Compass Academy
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