Karla Carlson
Twin Falls
Summary
Skilled Mental Health Technician extensive mental health services background. Supported numerous patients in treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results.
Contributed to many patients' status improvements. Strong communications skills and compassionate nature enabled positive outcomes in challenging environment. Assisted with 1:1's, ADL's while providing a safe environment.
Overview
28
28
years of professional experience
Work History
Sales Associate/Customer Service Representative
Fashion 15 and Trends
06.2022 - 06.2025
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Maintained knowledge of current fashion trends to provide informed product recommendations.
- Organized and restocked merchandise displays to maintain visual appeal and inventory accuracy.
- Addressed customer inquiries and resolved issues promptly, fostering positive relationships.
- Trained new associates on store policies, procedures, and customer service standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Handled returns and exchanges professionally, maintaining store policies while ensuring customer contentment.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Mental Health Technician
St. Luke's Canyon View Psychiatric and Behavioral Health Services
09.1997 - 07.2020
- Monitored patient behavior to ensure safety and compliance with treatment plans.
- Assisted in implementing therapeutic activities to promote emotional well-being and recovery.
- Documented patient progress and communicated observations to healthcare team members effectively.
- Supported crisis intervention procedures, de-escalating volatile situations calmly and efficiently.
- Trained new staff on protocols, ensuring adherence to best practices in mental health care.
- Conducted regular assessments of patient needs, adjusting support strategies accordingly.
- Developed rapport with patients, fostering a trusting environment conducive to healing and growth.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Leveraged professional expertise in behavioral management techniques to minimize disruptions within the therapeutic environment.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Participated in continuous professional development opportunities to stay current with industry trends and advance skillset.
- Contributed to a culture of excellence within the facility by consistently upholding high standards of care and actively seeking opportunities for improvement.
- Managed crisis situations effectively, ensuring safety of all involved.
- Ensured compliance with health and safety protocols, maintaining safe environment for patients and staff.
- Enhanced therapeutic environment by maintaining clean and organized patient area.
- Fostered positive relationships with patients, building trust and facilitating therapeutic interactions.
- Supported patients in daily activities, promoting independence and skill-building.
- Improved patient safety with continuous observation and timely intervention.
- Provided emotional support to patients, helping them cope with mental health challenges.
- Utilized de-escalation techniques effectively, reducing instances of patient agitation.
- Adapted quickly to changing patient needs, providing flexible and responsive care.
- Collaborated with therapists to implement treatment plans, enhancing effectiveness of interventions.
- Enhanced patient well-being by providing compassionate care and monitoring mental health status.
- Documented patient progress comprehensively, enabling tailored treatment adjustments.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Maintained patient records, documenting changes in patient condition.
- Charted on each patient daily.
- Provided therapeutic activities to assist with patient development.
- Organized recreational activities to assist in patient recovery.
- Treated clients and families with respect and dignity.
Education
Bachelor of Arts - Psychology
Carroll College
Helena, MT05-1989
Skills
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Empathy development
- Self-care promotion
- Compassionate care
- Personal hygiene assistance
- Patient protection
- Vitals monitoring
- Rapport building
- Activities of daily living ADL assistance
- Progress documentation
Timeline
Sales Associate/Customer Service Representative
Fashion 15 and Trends
06.2022 - 06.2025
Mental Health Technician
St. Luke's Canyon View Psychiatric and Behavioral Health Services
09.1997 - 07.2020
Bachelor of Arts - Psychology
Carroll College
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