Leonardo Kastanedi
General Manager Operational
Jakarta
Summary
An exceptional and results-driven Operations Manager with a strong focus on team building, cost optimization, and continuous operational improvement. Demonstrates high integrity, discipline, and a proactive mindset, with a strong enthusiasm for achieving targets. Proven ability to reduce costs without compromising the quality of products and services. A reliable team player with excellent communication skills and a good command of English, capable of working effectively both independently and within high-performing teams. Physically and mentally fit, with a strong commitment to professional growth and organizational success.
Overview
10
10
years of professional experience
Work History
General Manager of Operations
PT Sinar Kreasindo Fortuna
Jakarta, Jakarta
04.2024 - Current
- Established standard operating procedures that enhanced employee performance.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Trained, coached and mentored staff to support smooth adoption of new Sales program.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
HR Manager
PT Sinar Kreasindo Fortuna
Jakarta, Jakarta
05.2023 - 04.2024
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Managed employee disputes by employing conflict resolution techniques.
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Optimized benefits programs, resulting in increased employee satisfaction and reduced turnover rates.
- Motivated employees through special events and incentive programs.
Personal Assistant to the Chief Executive Officer
PT Mitra Manunggal Mahardika
Jakarta, Jakarta
07.2021 - 01.2023
- Participated in organizational events as needed, showcasing professionalism while promoting company values.
- Served as a primary point of contact for the CEO''s direct reports, assisting them with their requests or directing them to appropriate resources.
- Prepared executive presentations, reports, and meeting agendas to support decision-making processes.
- Handled sensitive information discreetly while maintaining strict confidentiality protocols.
- Assisted in developing comprehensive briefing documents before important meetings, ensuring the CEO was well-prepared for every discussion.
- Coordinated events, prepared agendas and managed schedule for CEO.
- Coordinated executive team meetings, ensuring all necessary materials were prepared in advance for effective discussions.
- Managed special projects for the CEO, achieving desired outcomes within specified timeframes.
- Supported strategic planning efforts with thorough research and data analysis presented to the CEO.
Assistant Sales Manager
PT. Trijaya Usaha Mandiri
Jakarta, Jakarta
09.2018 - 06.2021
- Developed strong rapport with clients through proactive engagement, resulting in increased customer satisfaction ratings.
- Analyzed sales metrics and reporting data to identify trends, informing future strategy adjustments for increased success.
- Evaluated employee performance through regular appraisals, identifying areas for growth and development opportunities accordingly.
- Expanded the branch''s market share by researching potential business opportunities and developing tailored proposals to secure new clients.
- Managed critical accounts personally, ensuring high levels of customer satisfaction while maintaining consistent revenue streams.
- Assisted Branch Manager in creating annual budgets, tracking expenses, and making strategic adjustments as needed to optimize financial performance.
- Organized regular training sessions for the sales staff, ensuring up-to-date knowledge of industry trends and product offerings.
- Established performance goals for the sales team, regularly monitoring progress and providing constructive feedback for improvement.
Supervisor
PT Ritello Indonesia
Jakarta, Jakarta
02.2016 - 04.2018
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Analyzed sales data to set quotas and assess potential areas of growth.
Education
S.KOM - Computer Information Systems
Universitas Bunda Mulia
Jakarta, Indonesia 04.2001 -
High School Diploma -
SMA Bethel Dadap
Tangerang01-2012
SMP Bethel Dadap
01-2009
SD Bethel Dadap
01-2006
undefined
TK Mentari
01-2000
Skills
Operations management
Business analysis
Staff development
Team leadership
Problem-solving
Contract administration
Staff management
Data analysis
Decision-making
Goal setting
Delegation
MS office
Planning and implementation
Work flow planning
Timeline
General Manager of Operations
PT Sinar Kreasindo Fortuna
04.2024 - Current
HR Manager
PT Sinar Kreasindo Fortuna
05.2023 - 04.2024
Personal Assistant to the Chief Executive Officer
PT Mitra Manunggal Mahardika
07.2021 - 01.2023
Assistant Sales Manager
PT. Trijaya Usaha Mandiri
09.2018 - 06.2021
Supervisor
PT Ritello Indonesia
02.2016 - 04.2018
S.KOM - Computer Information Systems
Universitas Bunda Mulia
04.2001 -
undefined
TK Mentari
High School Diploma -
SMA Bethel Dadap
SMP Bethel Dadap
SD Bethel Dadap