Kate Prummer
Sandpoint,ID
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Teachable and trainable.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Public Works Administrative Assistant
City of Sandpoint
01.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems over 5 departments.
- Monitored progress of ongoing projects closely, addressing any unexpected changes or hiccups proactively.
- Streamlined permit processes by coordinating with multiple departments and agencies.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Training and assistance on previous and current systems to adequately complete time-sensitive projects with permit tech, engineer tech, building and planning administrative assistant, current deputy clerk, community planning and development director and current city planner.
- Covering for utility billing specialist by answering phone calls and walk in customers. Explaining bills, usage, how to connect and disconnect service, etc.
- Administrative tasks for 4 different departments on top of daily accounts payable, purchase orders, citizen walk ins and general multitasking duties.
Sales Consultant
Blue Lizard Native American Gallery
03.2023 - 01.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Learned about stones and Native traditions that I wouldn't have learned in any other setting from experts of 15-54 years.
- Was hired as seasonal and asked to stay on until the budget ran out.
Aunt
Home of Tech CEO and Physician's Assistant
10.2022 - 02.2023
- Rare opportunity after one brother passed away to nanny and be part of my older brother's family with 2 year old and newborn for 4 months. Self explanatory if you are a parent and if not, I'm happy to go into detail.
Hostess/Server/Bartender
Cafe O Lei
04.2021 - 09.2022
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills by managing multiple tablessimultaneously without compromising service quality.
- Served high customer volumes during special events, nights, and weekends.
- Jumped from host to bartender in 4 months.
Sales Specialist - Remote
Clearlight Infrared Saunas
01.2021 - 09.2022
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Listened to customer needs and proposed matching solutions from company products and services.
Recruiter
Vacasa Vacation Rentals
12.2020 - 04.2021
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Operated and maintained applicant tracking and candidate management systems.
- Partnered with hiring managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
Operations Manager
David’s Bridal
10.2015 - 12.2020
- Trained new employees on proper protocols and customer service standards.
- Monitored over 30 employees' day-to-day activities and made plans to rectify issues resulting in higher sales and strong customer service.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Resident Assistant
Boise State University
08.2016 - 12.2017
- Encouraged community atmosphere by implementing educational and social programs.
- Attended, participated and contributed to monthly staff meetings addressing resident needs.
- Created and implemented social, educational and recreational programs for residents.
- Led by example through mature behavior consistent with university regulations and rules.
- Enforced policies and safety standards through building and room rounds.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Lead Cashier
Winter Ridge Natural Foods
12.2011 - 08.2015
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Educated employees on register use, merchandising and customer service.
- Trained in all departments and provided back-up coverage to provide customers with optimal support.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
No Degree - Secondary Education
Boise State University
Boise, IDBachelor of Arts - Communications
University of Idaho
Moscow, ID05.2024
Diploma -
Sandpoint High School
Sandpoint, ID06.2015
Skills
- Staff Management
- Operations Oversight
- Complaint resolution
- Excellent Communication
- Self-Motivated
- Problem-Solving
- Administrative support
- Effective Multitasking
Certification
- Certified Interior Designer, Boise State University
Timeline
Public Works Administrative Assistant
City of Sandpoint
01.2024 - Current
Sales Consultant
Blue Lizard Native American Gallery
03.2023 - 01.2024
Aunt
Home of Tech CEO and Physician's Assistant
10.2022 - 02.2023
Hostess/Server/Bartender
Cafe O Lei
04.2021 - 09.2022
Sales Specialist - Remote
Clearlight Infrared Saunas
01.2021 - 09.2022
Recruiter
Vacasa Vacation Rentals
12.2020 - 04.2021
Resident Assistant
Boise State University
08.2016 - 12.2017
Operations Manager
David’s Bridal
10.2015 - 12.2020
Lead Cashier
Winter Ridge Natural Foods
12.2011 - 08.2015
No Degree - Secondary Education
Boise State University
Bachelor of Arts - Communications
University of Idaho
Diploma -
Sandpoint High School
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