Katelyn Henrikson
Caldwell
Summary
Over 16 years of customer service experience, specializing in phone support and office management. Excellent conflict resolution skills and proficiency in Microsoft Office Suite. Capable of performing effectively in high-pressure environments and consistently meeting project deadlines.
Overview
15
15
years of professional experience
Work History
Customer Experience Manager
Creative Mines LLC
12.2021 - Current
- Streamlined order entry and inventory management processes to improve operational flow.
- Addressed customer inquiries and resolved conflicts to strengthen relationships.
- Acted as liaison among internal departments, promoting collaboration.
- Leveraged Microsoft Dynamics 365 and CRM for efficient tracking and reporting.
- Facilitated internal sales processing, ensuring timely completion of requests.
- Managed ordering and distribution of company products based on inventory needs.
- Responded to calls effectively, delivering timely solutions to customers.
Pricing Analyst
Boral Stone Group
06.2021 - 11.2021
- Maintained price books for sales regions and brands to ensure accuracy.
- Issued credits to resolve customer billing discrepancies.
- Researched and resolved billing issues to enhance customer satisfaction.
- Supported sales team with special pricing in quote system for strategic deals.
Customer Service Rep
Eldorado Stone/Boral Stone Group
02.2012 - 05.2021
- Monitored all new and existing client orders to ensure timely processing.
- Prepared documentation for international shipments, facilitating smooth logistics.
- Managed inventory to maintain optimal stock levels for customer satisfaction.
- Executed order entry processes, ensuring accuracy and efficiency.
- Identified and resolved client issues, enhancing service quality.
- Handled domestic and international invoicing to streamline financial transactions.
- Provided sales support as liaison between distribution, sales, and customers.
- Assisted in training new customer service representatives to improve team performance.
Accounting Manager
Allure Total Management
03.2011 - 02.2012
- A/P & A/R Processing
- Processed and deposited homeowner payments
- Assisted supervisor in resolving customer service complaints
- Prepared Board packages
- Marketing for vacation rentals
- Scheduled maintenance for associations
- Data entry
- Resolved homeowner discrepancies
Education
High School Diploma - undefined
Oceanside High School
Oceanside, CA06.2009
Skills
- Critical thinking
- Team collaboration
- Conflict resolution
- Effective communication
- Interpersonal skills
- Self-motivation
Timeline
Customer Experience Manager
Creative Mines LLC
12.2021 - Current
Pricing Analyst
Boral Stone Group
06.2021 - 11.2021
Customer Service Rep
Eldorado Stone/Boral Stone Group
02.2012 - 05.2021
Accounting Manager
Allure Total Management
03.2011 - 02.2012
High School Diploma - undefined
Oceanside High School
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