Katelyn Loftus
Pocatello
Summary
Dynamic professional with a proven track record at Family First Medical, excelling in customer relations and data entry. Recognized for enhancing client satisfaction and maintaining organized environments. Adept at time management and tech-savvy solutions, consistently driving team success and achieving ambitious goals. Committed to delivering exceptional service and fostering positive experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Family First Medical, Idaho Falls
10.2024 - 07.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
Assistant Salon Director
Sun Tan City, Idaho Falls
02.2024 - 10.2024
- Assisted salon director in setting and achieving ambitious sales goals, driving a culture of excellence within the team.
- Managed inventory control processes to ensure adequate stock levels while minimizing unnecessary expenses due to overstocking or waste.
- Enhanced client satisfaction by providing exceptional customer service and addressing individual needs.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
Sales Associate
Buckle Youth
08.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Helper
Elevated Experiences LLC
05.2022 - 02.2024
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Contributed to a safe work environment by maintaining cleanliness and order in the workspace.
- Set up Airbnb’s, made beds, cleaned houses
- Answered Clients in a Timely Manner
Game Master
Idaho Escape Room
08.2021 - 03.2022
- Explained company policies, game rules and safety requirements.
- Kept game and party rooms clean and neat for next guests.
- Communicated clearly and on-time to share clues and direct game actions.
- Watched guests closely to maintain current understanding of gameplay.
- Educated new players on game rules, mechanics, and strategies, enabling them to fully enjoy their gaming experience.
Education
Certification - Phlebotomist
Idaho State University
Pocatello, IDSkyline High School
Idaho City, ID05.2022
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Tech-Savvy
- Customer/Client relations
Certification
CPR Certified
Timeline
Receptionist
Family First Medical, Idaho Falls
10.2024 - 07.2025
Assistant Salon Director
Sun Tan City, Idaho Falls
02.2024 - 10.2024
Sales Associate
Buckle Youth
08.2023 - 04.2024
Helper
Elevated Experiences LLC
05.2022 - 02.2024
Game Master
Idaho Escape Room
08.2021 - 03.2022
Certification - Phlebotomist
Idaho State University
Skyline High School
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