Katelynn Kojima
Boise,ID
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Student Worker
Boise State Student Financial Services
02.2026 - 05.2026
- Learned and expressed proficiency in PeopleSoft and Transact
- Assisted students with financial and billing inquiries as well as application processes.
- Coordinated communication between students and financial services / financial aid staff to streamline operations.
- Worked in team environment to maintain high levels of productivity.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
Dance Instructor
Canyon Dance Academy
08.2025 - 12.2025
- Guide kids aged 6+ in developing and refining dance abilities
- Developed and implemented innovative dance curricula for various age groups.
- Facilitated engaging group classes, promoting student participation and enthusiasm.
- Cultivated a positive studio environment that encouraged creativity and expression.
- Planned routines for recitals and performances.
- Collaborated with fellow instructors to plan and execute successful recitals showcasing students'' progress and achievements.
Hostess
KPot
12.2024 - 06.2025
- Welcomed and seated guests, ensuring positive first impressions and optimal dining experiences.
- Managed reservation system, coordinating guest flow of up to 80+ parties during peak times to enhance service efficiency.
- Trained new hosts in customer service protocols and operational procedures for seamless onboarding.
- Oversaw cleanliness of front-of-house areas, maintaining high standards of presentation and hygiene.
- Resolved guest inquiries and concerns promptly, contributing to a welcoming atmosphere and repeat visits.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Front Desk Agent
Everhome Suites
05.2024 - 09.2024
- Ensured familiarity with the Choice Advantage system
- Managed guest check-ins and check-outs efficiently, ensuring smooth front desk operations.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate inventory of available accommodations.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for guests.
- Conducted regular audits of front desk operations, ensuring compliance with company policies and standards.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Brand Ambassador
American Eagle Outfitters & Aerie
02.2022 - 11.2023
- Started in the American Eagle side, and showed great proficiency in sales quotas adding up to 30 items a day as well as occasional credit card sign-ups
- Skilled at working independently and collaboratively in a team environment, was moved to the Aerie side where I could express further self-motivation and a strong sense of personal responsibility
- Provided training to new associates on sales techniques and customer engagement strategies.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Crew Member
Papa Murphy’s
06.2020 - 05.2022
- Prepared and assembled pizza orders according to customer specifications.
- Assisted in training new crew members on operational procedures and best practices.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Monitored inventory levels, restocking supplies as needed to meet demand.
- Collaborated with team members to streamline order preparation processes for efficiency.
- Handled cash transactions accurately while providing excellent customer service.
- Maintained cleanliness and organization of workstations to ensure food safety standards.
Education
CMA Or AAMA - Health Sciences
Medical Career Academy
Meridian11.2026
BS - Radiological Science, Psychology
Boise State University
Boise, Idaho05.2026
High School -
Eagle High School
Eagle, Idaho06.2023
Skills
- Friendly and professional
- Problem-solving
- Teamwork and collaboration
- Recordkeeping and confidentiality
- Sanitization and janitorial tasks
- Multi-line phone systems
- Social media posting
- Medical terminology
- Excel
- Powerpoint
- PeopleSoft, Choice Advantage, Front Office Rocks
Affiliations
The Pact Dance Crew
AF Dance Family
Every Rising Artist (formerly 208 Dance Community)
LANGUAGES
4 years of High School Spanish
Interests
- Reading
- Astrology
- Mindfulness Practices
- Music
- Photography
- Creative Writing
- I participate in various sports activities for physical activity, camaraderie, and personal growth
Timeline
Student Worker
Boise State Student Financial Services
02.2026 - 05.2026
Dance Instructor
Canyon Dance Academy
08.2025 - 12.2025
Hostess
KPot
12.2024 - 06.2025
Front Desk Agent
Everhome Suites
05.2024 - 09.2024
Brand Ambassador
American Eagle Outfitters & Aerie
02.2022 - 11.2023
Crew Member
Papa Murphy’s
06.2020 - 05.2022
CMA Or AAMA - Health Sciences
Medical Career Academy
BS - Radiological Science, Psychology
Boise State University
High School -
Eagle High School
OTHER EXPERIENCES
I am a member of The Pact dance crew in Meridian. We have competed at Hip Hop International in Los Angeles and the World Dance Crew Championship in New Zealand.