Katherine Hiatt
Nampa
Summary
With a proven track record at Joanns Fabric and Crafts, I excelled in enhancing customer engagement and boosting sales through innovative merchandising strategies. My leadership fostered team cohesion and skill development, achieving significant performance improvements. Expert in store operations and project management, I consistently delivered memorable shopping experiences and operational excellence.
Overview
2023
2023
years of professional experience
Work History
Retail Assistant Manager
Joanns Fabric and Crafts
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
Retail Assistant Manager
Joanns Fabric and Crafts
11.2018 - 03.2022
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Contributed to successful store audits by consistently adhering to company policies and procedures regarding cash handling, inventory control, and other operational processes.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Merchandising Manager
Joanns Fabric and Crafts
08.2015 - 09.2017
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Increased sales by developing and implementing successful merchandising strategies.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
Retail Sales Associate
Joanns Fabric and Crafts
10.2014 - 08.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Associate of Arts - Business Administration And Management
Treasure Valley Community Collage
Ontario, OR05-2013
Skills
- Store operations
- Customer engagement
- Retail operations
- Staff training and development
- Merchandising operations
- Employee scheduling
- Orientation and training
- Display building
- Project management
- Sales monitoring
- Customer service
- Work Planning and Prioritization
- Team leadership
Timeline
Retail Assistant Manager
Joanns Fabric and Crafts
11.2018 - 03.2022
Merchandising Manager
Joanns Fabric and Crafts
08.2015 - 09.2017
Retail Sales Associate
Joanns Fabric and Crafts
10.2014 - 08.2015
Retail Assistant Manager
Joanns Fabric and Crafts
Associate of Arts - Business Administration And Management
Treasure Valley Community Collage
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