Responsible and hardworking student with experience in office management and leadership roles. Former Shift Leader at Dunkin’ with strong customer service, communication, and multitasking skills. Quick learner who works well in team environments.
Overview
8
8
years of professional experience
Work History
Office Manager
Scarbrough Faire INC
Nampa
04.2021 - 04.2026
Ensured cleanliness and safety standards in packing area.
Sorted and organized items to meet shipping requirements.
Inspected products for quality and defects before packaging.
Wrapped and labeled packages according to company guidelines.
Monitored inventory levels and restocked materials.
Labeled packages with essential information including destination and contents.
Arranged items in boxes based on size, weight, and type.
Shift Leader
Dunkin' Donuts
Superior
04.2018 - 02.2021
Supervised daily operations to ensure efficient workflow and customer service.
Coordinated shift schedules to enhance staff coverage during peak hours.
Supervised employees to sustain productivity and uphold customer service standards.
Trained and mentored team members on product knowledge and service techniques.
Resolved customer complaints promptly and professionally.
Resolved customer complaints and ensured satisfaction through effective communication.
Managed inventory levels to ensure stock availability and minimize waste.
Assisted in cash handling processes, including deposits and balancing registers.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.