Katherine Windham
Rexburg
Summary
Reliable and customer-focused service professional with hands-on experience in high-volume food service environments. Proven ability to manage fast-paced to-go operations and deliver exceptional guest experiences at Applebee’s, while also maintaining quality beverage preparation and inventory control as a barista at Buchanan’s Coffee Shop. Strong multitasker with excellent communication skills, attention to detail, and a commitment to efficiency, cleanliness, and teamwork. Adept at handling cash, managing orders, and maintaining company standards under pressure.
Overview
1
1
year of professional experience
1
1
Certification
Work History
To-Go Specialist
Applebee's
Rexburg
08.2024 - Current
- Take and confirm phone and in-person orders
- Enter orders accurately into the POS system
- Package food to brand and safety standards
- Double-check orders for accuracy and completeness
- Greet and assist guests quickly and politely
- Handle payments including cash, card, discounts, and promos
- Deliver curbside orders efficiently
- Communicate with kitchen and front-of-house team
- Keep to-go area clean, stocked, and organized
- Upsell drinks, sides, and desserts
- Follow food safety and sanitation procedures
- Follow all Applebee’s policies and procedures
Barista/Shift Lead
Buchanan's Coffee Shop
Blanco
02.2024 - 07.2024
- Prepare and serve coffee, tea, and espresso drinks
- Follow specific recipes and presentation standards
- Greet customers and take orders with a friendly attitude
- Operate espresso machines, grinders, and brewing equipment
- Handle cash and card payments accurately
- Maintain cleanliness of workstations, equipment, and dining area
- Restock cups, syrups, beans, and supplies as needed
- Monitored and recorded inventory on a weekly basis
- Ensure drink quality and consistency during busy hours
- Communicate with team to manage workflow and speed
- Handle customer concerns and provide excellent service
- Follow health and safety guidelines at all times
- Open and close the shop every shift
Education
Bachelor of Arts - Music
Brigham Young University- Idaho
Idaho07-2028
Skills
- Music theory
- Performance skills
- Customer service
- Time management
- Team collaboration
- Sales techniques
- Inventory management
- Communication skills
- Food safety compliance
- POS system operation
- Cleanliness standards
- Cash handling proficiency
- Task delegation
- Team leadership
- Adaptability
- Problem-solving abilities
Affiliations
- Playing volleyball and staying active
- Singing and exploring music
- Nail art and creative self-expression
- Cooking and trying new recipes
- Babysitting and caring for children
- Spending quality time with family and friends
- Learning new skills and hands-on projects
Accomplishments
- National Honor Society
Member, 2022–2024
Recognized for academic achievement and community service
- Local Merit-Based Scholarship
Recipient, 2024
Received for high academic standing, strong moral character, and class rank
Certification
- Food Handler’s License
- Food Manager’s Certification
- CPR Certified
Languages
English
Professional
References
References available upon request.
Timeline
To-Go Specialist
Applebee's
08.2024 - Current
Barista/Shift Lead
Buchanan's Coffee Shop
02.2024 - 07.2024
Bachelor of Arts - Music
Brigham Young University- Idaho
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