Kathryn Harrington
Boise
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Diligent General Manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
24
24
years of professional experience
Work History
General Manager
Pottery Barn
11.2020 - Current
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations and contract details.
- Increased sales 40% from 2019 to 2021
Assistant Manager-Visual Merchandising
Pottery Barn
07.2012 - 11.2020
- Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement.
- Increased sales year over year
Assistant Manager - Operations
Pottery Barn
11.2008 - 07.2012
- Developed productive, profitable and achievement-oriented working environments for employees.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Evaluated current operational strategies and recommend improvements.
- Managed shipping and receiving in a busy environment
Lead Sales Associate
Williams-Sonoma
05.2001 - 11.2008
- Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.
- Led sales team to exceed quarterly sales goals.
- Kept detailed track of sales and customer information in company system.
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
Education
Marketing
University of Idaho
Moscow, IDSkills
- Performance Optimization
- Team Leadership
- Sales Acumen
- Staff training/development
- Coaching and mentoring
- Business Development
Timeline
General Manager
Pottery Barn
11.2020 - Current
Assistant Manager-Visual Merchandising
Pottery Barn
07.2012 - 11.2020
Assistant Manager - Operations
Pottery Barn
11.2008 - 07.2012
Lead Sales Associate
Williams-Sonoma
05.2001 - 11.2008
Marketing
University of Idaho
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