Katie Cook
Island Park
Summary
Accomplished customer service professional adept in customer engagement and satisfaction. Very comfortably trained in meeting customers needs and making quality drinks in a fast paced versatile environments. Extremely outgoing and personable I enjoy making connections to customers and enhancing their experiences.
Reliable Bartender with background in both high-volume and intimate bar settings. Skills include mixology, customer service, cash handling, inventory management and team collaboration. Known for a bubbly and helpful personality, willing to adapt to changing conditions for the good of the customer and the team.
Overview
8
8
years of professional experience
Work History
Bartender/Restaurant Server
Ponds Lodge
Island Park
2025.01 - Current
- Greeted frequent visitors by name and explained new promotions.
- Completed regular bar inventories and daily requisition sheets.
- Trained new bartenders on drink preparation and upselling techniques.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Provided drink suggestions to customers based on their preferences.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Adhered to state regulations regarding serving alcohol responsibly.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Developed good working relationships with fellow employees through effective communication.
Service Manager
J&R Auto Service
Oshkosh
2016.09 - 2024.12
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Recruited and trained new employees to meet job requirements.
- Ensured compliance with applicable laws and regulations related to services provided.
- Updated and maintained service records and documentation for compliance and quality assurance.
- Implemented customer feedback mechanisms to gather insights and improve service offerings.
- Adhered to customer service standards to foster satisfaction and retention.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and maintained relationships with customers, vendors, and suppliers.
Beverage Cart Attendant
Westridge Golf Club
Neenah
2017.05 - 2017.09
- Delivered orders quickly and efficiently while maintaining quality standards of product presentation.
- Processed cash transactions accurately and efficiently using point-of-sale software systems.
- Filled and served various beverages for customers.
- Greeted guests in a friendly manner while providing excellent customer service.
- Monitored inventory levels closely and restocked items when necessary.
- Ensured compliance with all applicable laws and regulations regarding the sale of alcohol.
Education
High School Diploma -
American School
Lansing, IL2003-06
Some College (No Degree) - General Studies
Fox Valley Technical College
Appleton, WISkills
- Drink preparation
- Inventory management
- Cash handling
- Point-of-sale systems
- Customer engagement
- Sales techniques
- Relationship building
- Quality assurance
- Mixology
- Bar service preparation
- Menu memorization
- Hospitality service expertise
Timeline
Bartender/Restaurant Server
Ponds Lodge
2025.01 - Current
Beverage Cart Attendant
Westridge Golf Club
2017.05 - 2017.09
Service Manager
J&R Auto Service
2016.09 - 2024.12
High School Diploma -
American School
Some College (No Degree) - General Studies
Fox Valley Technical College