Kaitlyn Grossnickle
Rexburg
Summary
Diligent server with a strong background in delivering exceptional customer service in fast-paced environments. Experienced in managing tables, collaborating with kitchen staff, and multitasking efficiently to ensure smooth operations and satisfied guests. Certified Food Handler, licensed alcohol server, and First Aid certified. Also brings visual media experience, with certifications in Adobe Lightroom and Canva, offering strong skills in digital design, content creation, and visual communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
Idaho Falls, ID
09.2025 - Current
- Ensured high-quality guest service in a dynamic, high-volume dining environment, continually achieving top customer satisfaction scores.
- Managed order accuracy, table coordination, and transaction processing with precision, ensuring smooth service operations and adherence to company standards.
Sales
Waste Services
Colorado Springs, CO
05.2025 - 09.2025
- Promoted waste management services by distributing flyers and marketing materials to targeted residential areas, increasing brand visibility and customer awareness.
- Conducted door-to-door outreach to engage potential customers, explain service options, and answer questions, contributing to lead generation and customer acquisition.
Clubhouse Attendant, Beverage Cart, Marshall
Killarney West Golf Course
Hillsboro, OR
03.2025 - 05.2025
- Provided exceptional customer service as a Clubhouse Attendant by managing phone inquiries, scheduling tee times, and assisting members with reservations and course information.
- Delivered prompt and friendly service as a Beverage Cart Attendant, maintaining product inventory, handling cash/card transactions, and ensuring a positive on-course guest experience.
Server
Olive Garden
Idaho Falls, ID
10.2024 - 01.2025
- Provided exceptional customer service by promptly taking orders and addressing customer inquiries, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
Door-to-Door Sales Representative
GRIT
KY and VA
04.2024 - 08.2024
- In-depth understanding of pest control solutions, able to educate homeowners on effective treatments, prevention strategies, and the importance of regular pest management to ensure a safe, pest-free home.
- Engaging with potential clients in a friendly, approachable manner, addressing their unique concerns, and tailoring pest control solutions that meet their needs and budgets.
Cashier
Kohls
Idaho Falls, ID
08.2023 - 12.2023
- Processed customer transactions efficiently while providing friendly and attentive service.
- Handled returns and exchanges while maintaining a positive shopping experience for customers.
Sterile Technician
Wolfe Dental
Hillsboro, OR
01.2023 - 04.2023
- Ensured that all dental instruments were properly sterilized.
- Skilled at keeping operatories clean and tidy.
Guest Services
Top Golf
Hillsboro, OR
04.2022 - 08.2022
- Aided in caring for customer service needs.
- Operated closely with a team to problem-solve quickly.
Employee
Dairy Queen
Banks, OR
02.2021 - 05.2021
- Executed preparing and making food and ice cream in a fast-paced environment.
- Utilized teamwork and working well in groups.
Family Nanny
Christy Phillips
Banks, OR
07.2019 - 08.2020
- Watched 2 children on a fluctuating schedule.
- Cared for children’s needs and created a positive and nurturing environment.
Education
Current Student - Communications, Emphasis in Visual Media and Public Relations
Brigham Young University
Rexburg, ID01.2028
Graduated - undefined
Banks High School
Banks, OR01.2022
Skills
- Personable with excellent active listening skills, ability to think creatively, and work well on a team or independently
- Experience in leadership and comfortable speaking in public
- Outstanding computer skills and the ability to learn new things quickly
- Experience in GEO both and SEO
- Excellent writer and editor
- Has experience with UGC and creating visual advertisements
- Also has knowledge using Adobe Lightroom and photoshop
- Exceptional customer service
- Guest engagement
- Strong work ethic
- Order accuracy
- Marketing and branding expertise
- Digital marketing proficiency
- Photography and videography
Accomplishments
- Achieved successful ad creation by completing multiple promotion and visual projects with accuracy and efficiency.
Certification
Certified Food Handler and licensed to serve alcohol, with training in safe food practices and responsible alcohol service.
Activities and Interests
Portrait and event photography (KT Photography), Managed photo editing and post-production using professional tools to enhance visual storytelling, Learning languages and Playing the piano (11 years of lessons), Created and managed social media content across platforms to increase engagement and brand visibility, Managed bookings, communication, and scheduling for photography projects, Designed digital graphics and marketing materials using Canva, Enjoy hiking and fitness, highlighting consistency, goal-setting, and wellness focus, Created a UGC advertisement with Ulta Beauty.
Timeline
Server
Texas Roadhouse
09.2025 - Current
Sales
Waste Services
05.2025 - 09.2025
Clubhouse Attendant, Beverage Cart, Marshall
Killarney West Golf Course
03.2025 - 05.2025
Server
Olive Garden
10.2024 - 01.2025
Door-to-Door Sales Representative
GRIT
04.2024 - 08.2024
Cashier
Kohls
08.2023 - 12.2023
Sterile Technician
Wolfe Dental
01.2023 - 04.2023
Guest Services
Top Golf
04.2022 - 08.2022
Employee
Dairy Queen
02.2021 - 05.2021
Family Nanny
Christy Phillips
07.2019 - 08.2020
Graduated - undefined
Banks High School
Current Student - Communications, Emphasis in Visual Media and Public Relations
Brigham Young University