Katie Watkins
Boise
Summary
Dynamic Shift Manager at Noodles & Company with a proven track record in employee training and problem-solving. Enhanced team performance through effective delegation and mentoring, while consistently exceeding customer satisfaction metrics. Adept at cash handling and fostering a collaborative work environment, ensuring operational excellence and a focus on customer service.
Overview
4
4
years of professional experience
Work History
Shift Manager
Noodles & Company
10.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
Front Desk Receptionist
Window Covering Outlet
04.2022 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Call Center Representative
Wells Fargo
10.2021 - 03.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Business
College of Western Idaho
Nampa, ID05-2027
High School Diploma -
Meridian High School
Meridian, ID05-2015
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Punctual and reliable
- Training and mentoring
- Team development
- Shift leadership
Timeline
Shift Manager
Noodles & Company
10.2022 - Current
Front Desk Receptionist
Window Covering Outlet
04.2022 - 09.2022
Call Center Representative
Wells Fargo
10.2021 - 03.2022
Business
College of Western Idaho
High School Diploma -
Meridian High School
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