Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrina Bussotti-Benson

Coeur d'Alene,ID

Summary

Asset protection specialist focused on risk management and loss prevention. Skilled in implementing security protocols, conducting investigations, and ensuring compliance. Recognized for fostering team collaboration, adapting to needs, and achieving results, with strong communication and problem-solving abilities to maintain safety. Experienced in risk assessment, operational oversight, and incident management, using strategies to minimize loss and enhance security. Effective communicator who ensures seamless asset protection. Experienced administrative professional supporting executives, handling confidential information, and managing schedules. Dedicated to team collaboration and addressing dynamic business needs through strong communication and organization. Leads customer service teams to ensure high satisfaction, using strategic planning and process improvements to boost efficiency, developing team capabilities, and resolving issues effectively. Data management professional focused on accuracy and organization, maintaining high standards in data entry. Known for collaboration and adaptability, ensuring smooth team operations and goal achievement, with skills in fast typing and office software proficiency. Results-driven in creating and implementing training programs for diverse teams, enhancing employee skills, and fostering collaboration, strongly focusing on measurable outcomes through teamwork.

Overview

18
18
years of professional experience

Work History

Asset Protection Manager

Walmart
10.2021 - Current
  • Consistently evaluate asset protection and operational efficiency to pinpoint processes affecting safety, security, and losses.
  • Oversee and convey monthly asset protection metrics pertaining to incidents, reasons for shrinkage, organized retail crime (ORC) activities, local theft trends, and deterrence tactics to inform others and meet shrink objectives.
  • Participate in the HR processes related to hiring and terminating associates when needed.
  • Ensure our store adheres to compliance standards and protocols while remaining informed of changes in environmental practices.
  • Manage conflict resolution and collaborate with local law enforcement to quickly and safely handle any criminal incidents or safety issues.
  • Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
  • Promoted a safety-first culture by providing ongoing coaching, feedback, and support to staff members.
  • Participated in safety meetings by answering questions from staff members.
  • Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
  • Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
  • Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.

Data Entry Corporate Trainer

Kimmel Corporation
01.2018 - 10.2021
  • Consistently met daily and monthly targets while pursuing more challenging responsibilities.
  • Supported company growth by designing targeted training programs for new hires.
  • Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
  • Developed training programs to meet company objectives.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Maintained confidentiality of sensitive information by adhering to strict company policies regarding privacy and security.

Assistant Rural Carrier (ARC)

United States Postal Service
04.2017 - 09.2018
  • Contributed positively to workplace culture through proactive communication and collaboration with colleagues.
  • Operated postal equipment with proficiency, minimizing errors in sorting and delivery processes.
  • Handled sensitive materials with care, safeguarding confidential information for customers.
  • Kept informed of changes in postal regulations and procedures, maintaining a high level of expertise in job duties.
  • Managed time effectively while navigating challenging rural terrain, ensuring timely deliveries.
  • Safeguarded mail security by adhering strictly to USPS guidelines regarding handling and processing of parcels.
  • Navigated adverse weather conditions to complete assigned routes without sacrificing punctuality or safety standards.

Customer Service/Executive Assistant

Frantastik LLC
02.2007 - 01.2017
  • Company Overview: small, woman-owned jewelry business
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Screened calls and emails and responded accordingly to support executive correspondence.

Inventory Management Supervisor

Walmart
06.2012 - 09.2015
  • Served as a peer coach for new sales associates, training and mentoring them effectively.
  • Engaged customers with information about the brand to spark interest in the company's mission and values.
  • Reduced stock discrepancies with regular cycle counts and thorough physical inventory audits.
  • Collaborated with team members to maintain a clean, organized work environment.
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Maintained effective team member communication.
  • Scanned, recorded and verified received inventory during regular shipments.

Education

Bachelor of Science - Business Management

Purdue Global University
Remote
05-2025

Skills

  • Customer service
  • Employee training, Team building
  • Project management, Regulatory compliance
  • Inventory management
  • Internal audits, Case report writing, Information confidentiality
  • Asset protection, Conflict resolution, Physical security, Incident reporting, Security systems management, Emergency response planning
  • Operational efficiency, Data analysis
  • Executive & Administrative support, Schedule & calendar planning
  • Office administration
  • Time management, Strong problem solver
  • Data Entry
  • Fast typing speed

Timeline

Asset Protection Manager

Walmart
10.2021 - Current

Data Entry Corporate Trainer

Kimmel Corporation
01.2018 - 10.2021

Assistant Rural Carrier (ARC)

United States Postal Service
04.2017 - 09.2018

Inventory Management Supervisor

Walmart
06.2012 - 09.2015

Customer Service/Executive Assistant

Frantastik LLC
02.2007 - 01.2017

Bachelor of Science - Business Management

Purdue Global University
Katrina Bussotti-Benson