Katrina Jones
Twin Falls,Idaho
Summary
Dynamic professional with experience at the United States Postal Service, excelling in package handling and customer service. Proven ability to enhance operational efficiency and maintain compliance with safety standards. Strong problem-solving skills and a commitment to quality ensure exceptional service delivery and client satisfaction.
Dynamic individual with hands-on experience in customer care and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
19
19
years of professional experience
Work History
PSE Clerk
United States Postal Service, USPS
Twin Falls, ID
10.2024 - Current
- Assisted in sorting and distributing mail efficiently within designated timeframes.
- Maintained accurate records of incoming and outgoing packages using tracking systems.
- Supported customer inquiries by providing timely information regarding postal services.
- Ensured compliance with safety standards while handling mail processing equipment.
- Processed incoming and outgoing mail efficiently, ensuring timely deliveries.
- Operated sorting equipment, enhancing mail processing accuracy and speed.
- Trained new staff on operational procedures and best practices for efficiency.
- Oversaw daily operations, ensuring compliance with USPS standards and regulations.
- Loaded and unloaded shipping containers and vehicles.
- Contributed to loss prevention efforts by adhering strictly to security policies regarding sensitive materials or restricted items in the mail stream.
- Stayed current on USPS regulations and updates through regular attendance at training sessions or team meetings, applying new knowledge to daily tasks for continuous improvement in service quality.
- Optimized time management skills while working under tight deadlines for daily dispatches of outgoing mail.
- Demonstrated adaptability when rotating between various tasks such as window clerk duties, bulk mail processing, or collection route coverage as needed.
- Sorted mail according to size, shape and destination.
- Moved bulk containers and large parcels with forklifts.
Caregiver
Direct Care
Twin Falls, ID
06.2024 - 01.2026
- Provided compassionate care and support to individuals with diverse needs.
- Assisted clients with daily living activities, promoting independence and dignity.
- Developed personalized care plans based on individual assessments and preferences.
- Monitored client health and reported changes to healthcare professionals for timely intervention.
- Trained new caregivers on best practices in personal care techniques and safety protocols.
- Fostered positive relationships with clients, families, and interdisciplinary teams to enhance care quality.
- Implemented strategies to improve clients' emotional well-being through engaging activities and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
Owner/Operator
Sunrise Daycare for Little Ones
Twin Falls, ID
04.2007 - 09.2023
- Managed daily operations to ensure smooth business functionality
- Developed and implemented marketing strategies to increase customer engagement
- Oversaw inventory management, ensuring accurate stock levels and timely replenishment
- Maintained compliance with health regulations and safety standards in all operations
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Operated with safety and skill to avoid accidents and delays.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Education
No Degree - Medical Social Work
College of Southern Idaho
Twin Falls, ID06.2005
High School Diploma - General Studies
Twin Falls High School
Twin Falls, ID05.2000
Skills
- Time management abilities
Workplace safety
Shipping and receiving
Filing systems
Data entry proficiency
Deadline management
Adherence to policies
Mail sorting
Sales support
Supply management
Multi-tasking capacity
Cash handling experience
Microsoft office expertise
Computer savvy
Problem-solving skills
Handling and sorting mail
Loading and unloading
Team collaboration
Verbal/written communication
Postal regulations
Weight calculations
Distribution services
Retail sales
Equipment operation
Analytical problem solving
Documentation
Shipping procedures
Sorting procedures
International shipments
Federal guideline proficiency
International shipping
Post office operations
Expenses tracking
Proficient in Software
Regulatory compliance
Pricing structures
Mailing restriction expertise
Rural and city carrying
Shipping and receiving proficiency
Service oriented
Labeling packages
Postage and sealing machines
Tracking protocols
Strong organization skills
Confidentiality
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Time management
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Organizational skills
Active listening
Effective communication
Adaptability and flexibility
Decision-making
Customer relations
Cash register operation
Task prioritization
Sales skills
Self motivation
Conflict resolution
Computer literacy
Professionalism
Quality control
Complaint resolution
Record keeping
Time management abilities
Timeline
PSE Clerk
United States Postal Service, USPS
10.2024 - Current
Caregiver
Direct Care
06.2024 - 01.2026
Owner/Operator
Sunrise Daycare for Little Ones
04.2007 - 09.2023
No Degree - Medical Social Work
College of Southern Idaho
High School Diploma - General Studies
Twin Falls High School