Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Hi, I’m
Kayla Jamison
Nampa
Work Preference
Summary
Dedicated patient service expert with over 18 years of diverse customer service experience in healthcare, office, and restaurant settings. Strong background in healthcare administration enhances the ability to improve patient satisfaction through effective communication, problem-solving, and streamlined process management. Recognized for fostering team collaboration and adaptability in fast-paced environments while efficiently managing patient records, coordinating schedules, and ensuring seamless clinic operations. Committed to setting and achieving goals with a dependable and hardworking approach that contributes to overall team success.
Overview
19
years of professional experience
Work History
United Derm Partners
Lead Patient Service Representative
02.2018 - Current
Job overview
- Facilitated efficient medical records operations across four diverse dermatology clinics in the United States.
- Supervised patient scheduling and appointment management to enhance operational efficiency.
- Collaborated with management to optimize workflow processes across multiple locations.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information, safeguarding privacy and confidentiality.
- Trained and mentored staff on customer service best practices and clinic protocols.
- Implemented process improvements to streamline patient intake procedures, reducing wait times.
- Coordinated communication between patients and medical staff to ensure clarity in treatment plans.
Ideal Spine Health Center
Front Desk Specialist/Weight loss coach
02.2015 - 01.2017
Job overview
- Managed patient scheduling and appointment confirmations to streamline office operations.
- Oversaw daily front desk operations, ensuring compliance with clinic policies and enhancing workflow efficiency.
- Collaborated with patients weekly, utilizing both in-person and email communication, to enhance adherence to weight loss program guidelines.
- Facilitated effective communication between patients and healthcare providers to enhance service quality.
Chandler's Steakhouse
Server/Cocktail
01.2012 - 06.2016
Job overview
- I was a server at one of Boise's top rated steakhouses.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Implemented upselling techniques to increase sales while providing personalized dining experiences.
- Managed multiple tables efficiently during peak hours, maintaining quality of service under pressure.
Carino's Italian
Server/catering/trainer
01.2009 - 04.2012
Job overview
- Assisted in new hire training, deliveries, caterings and marketing events.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Meadow Gold
Route Settlement
07.2007 - 01.2009
Job overview
- I assisted in the balancing of invoices and delivery drivers inventory daily and monthly.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
Career Step
Professional Medical Billing & Coding
08-2017
University Overview
I finished an online program and graduated through Career Step with my Professional Medical Billing & Coding certificate. I then passed the state exam for a Certified Coding Associate (CCA) through AHIMA in October 2017.
University of PhoenixNA
Axia Collage
07-2009
University Overview
I took courses online in business.
Adrian High School
Diploma
05-2002
University Overview
Skills
- Billing and invoicing management
- Experienced with Microsoft Office applications
- Insurance eligibility verification
- Customer service
- Proficient in task management
- Managing telephone communications effectively
- Office management tasks
- HIPAA compliance
- Office administration
Timeline
Lead Patient Service Representative
United Derm Partners
02.2018 - Current
Front Desk Specialist/Weight loss coach
Ideal Spine Health Center
02.2015 - 01.2017
Server/Cocktail
Chandler's Steakhouse
01.2012 - 06.2016
Server/catering/trainer
Carino's Italian
01.2009 - 04.2012
Route Settlement
Meadow Gold
07.2007 - 01.2009
University of Phoenix
Axia Collage
Adrian High School
Diploma
Career Step
Professional Medical Billing & Coding