Kayla Mathews
Idaho Falls
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
8
8
years of professional experience
Work History
Sales Associate
Camping World
Idaho Falls
07.2025 - Current
- Consistently met or exceeded sales goals through strategic prospecting, relationship management, and effective communication.
- Built strong client relationships by identifying customer needs, educating buyers on product features, financing options, and ownership expectations.
- Managed a consultative sales process from initial customer inquiry through delivery, ensuring a seamless customer experience.
- Negotiated pricing and purchase agreements while maintaining high levels of customer satisfaction.
- Resolved customer concerns by identifying solutions that aligned customer expectations with business objectives.
- Coordinated finance, service, and operations teams to ensure timely transactions and quick issue resolution.
- Developed expertise in explaining complex products and technical features in a clear, customer-friendly manner.
Client Advisor
Smith Chevrolet
Idaho Falls
06.2018 - 07.2025
- Delivered a consultative sales experience by understanding customer needs and recommending tailored vehicle solutions.
- Managed the sales process from initial consultation through financing and vehicle delivery while coordinating with multiple departments.
- Consistently achieved sales and customer satisfaction goals in a fast-paced, competitive environment.
- Built long-term customer relationships through exceptional service, follow-up, and transparent communication.
- Utilized CRM software to manage leads, track customer interactions, and maintain an organized sales pipeline.
- Maintained extensive product knowledge through ongoing manufacturer training and professional development.
- Demonstrated a strong commitment to continuous learning by completing dealership, manufacturer, and industry training to stay current on new products, technologies, compliance requirements, and sales best practices.
- Recognized for professionalism, integrity, and a customer-first approach that generated repeat business and referrals.
Education
Capital Senior High
Boise, IDSkills
- Consultative Sales
- Client Relationship Management
- Customer Success
- Pipeline & Opportunity Management
- Negotiation & Conflict Resolution
- Stakeholder Communication
- Project Coordination
- Cross-Functional Collaboration
- CRM software proficiency
- Contract & Documentation Management
- Process Improvement
- Time Management & Prioritization
- Organization & Attention to Detail
- Presentation & Product Demonstrations
- Needs assessment
- Problem Solving
- Microsoft Office skills
- Google Workspace
- Adaptability & Continuous Learning
Timeline
Sales Associate
Camping World
07.2025 - Current
Client Advisor
Smith Chevrolet
06.2018 - 07.2025
Capital Senior High