Kayla Thomas
Boise,ID
Summary
Goal-oriented manager with natural talents in developing and implementing successful strategies, driving profits and strengthening customer relationships. Hardworking, performance-oriented leader offering proven expertise in team supervision. Prepared to bring 5+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company success.
Overview
8
8
years of professional experience
Work History
Social Media Moderator
Teleperformance USA
02.2023 - 09.2023
- Improved user experience by monitoring and addressing user-generated content on our clients platform.
- Maintained a positive experience for all users through implementation of policies.
Manager
Negranti Creamery
09.2022 - 03.2023
- Handled procedures such as bank deposits, sales reports, labor reports, and scheduling.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
Marketing Manager
Ruby's and Dimes
12.2020 - 12.2023
- Optimized website content for improved search engine rankings and increased web traffic.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Collaborated with local businesses for product advertising and communicated with county and city regulating agencies.
Bartender
The Ram Restaurant And Brewery
03.2022 - 09.2022
- Efficiently opened and closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
Bartender
The Growler Guys
12.2021 - 04.2022
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and expertise on draft beers and wines.
Counter Sales Representative
Hertz Car Sales & Car Rental
01.2021 - 12.2021
- Processed rental reservations and rental contracts.
- Increased sales by effectively upselling and cross-selling relevant products and services available to customers.
Night Auditor
Hyatt Place Hotel
03.2021 - 08.2021
- Fulfilled manager on shift duties.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
Baker
Camas Organic Market and Cafe
02.2020 - 05.2020
Server
Symes Hotel and Hot Springs
02.2020 - 05.2020
Painter
Hayden Construction
02.2020 - 05.2020
Baker
Aria Bakery Cafe
08.2019 - 01.2020
Assistant Manager
Blue Sky Bagels
03.2018 - 07.2019
Hostess
RAM Restaurant and Brewery
09.2017 - 08.2018
Server
Addies
05.2016 - 07.2016
Education
Associates - Social Work
College of Western Idaho
Nampa, ID05.2025
Licensed - Real Estate
Idaho Real Estate School
Boise, ID12.2021
High school diploma -
Boise High School
Boise, ID05.2019
Skills
- Operations Management
- Workforce Management
- Customer Service Management
- Hardworking and Responsible
- First Aid/CPR Certification
- TIPS Alcohol Certification
Contributions
Water Oak Farms Seasonal Produce Mini Digital Cookbook Recipes - 02/2021
- Contributed to recipe development for published digital cookbook.
Timeline
Social Media Moderator
Teleperformance USA
02.2023 - 09.2023
Manager
Negranti Creamery
09.2022 - 03.2023
Bartender
The Ram Restaurant And Brewery
03.2022 - 09.2022
Bartender
The Growler Guys
12.2021 - 04.2022
Night Auditor
Hyatt Place Hotel
03.2021 - 08.2021
Counter Sales Representative
Hertz Car Sales & Car Rental
01.2021 - 12.2021
Marketing Manager
Ruby's and Dimes
12.2020 - 12.2023
Baker
Camas Organic Market and Cafe
02.2020 - 05.2020
Server
Symes Hotel and Hot Springs
02.2020 - 05.2020
Painter
Hayden Construction
02.2020 - 05.2020
Baker
Aria Bakery Cafe
08.2019 - 01.2020
Assistant Manager
Blue Sky Bagels
03.2018 - 07.2019
Hostess
RAM Restaurant and Brewery
09.2017 - 08.2018
Server
Addies
05.2016 - 07.2016
Associates - Social Work
College of Western Idaho
Licensed - Real Estate
Idaho Real Estate School
High school diploma -
Boise High School
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