Keesa Reyes
Coeur D'Alene
Summary
Dedicated medical receptionist/ Medical Assistant with strong HIPAA compliance and customer service skills. Proven ability to manage patient scheduling and maintain confidentiality, ensuring a welcoming environment for patients and their families. As well as EKG Certified, BLS Certified and Certified Clinical Medical Assistant!
Compassionate healthcare professional with a versatile background in patient management. Known for strong time management and attention to detail, ready to leverage expertise in maintaining confidentiality and enhancing patient care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist /Certified Medical Assistant
Cda Acupuncture & Holistic Healing
Coeur D'Alene, ID
10.2025 - Current
- Managed patient scheduling using electronic health records system.
- Assisted patients with inquiries, providing information on services and treatment options.
- Ensured accurate filing of patient documents, maintaining confidentiality standards.
- Coordinated insurance verification processes to facilitate seamless patient visits.
- Supported clinical staff by preparing treatment rooms and ensuring necessary supplies were stocked.
- Handled incoming calls, directing inquiries to appropriate departments effectively.
- Updated patient records promptly, enhancing overall office efficiency and communication flow.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Porter
Knudtsen Chevorlet
Post Falls, ID
09.2023 - 12.2023
- Managed vehicle organization and parking to optimize dealership flow.
- Assisted in preparing vehicles for delivery, ensuring cleanliness and readiness.
- Coordinated with service department to facilitate timely vehicle maintenance.
- Supported inventory management by tracking and organizing vehicle stock.
- Maintained a safe and clean work environment, adhering to safety protocols.
- Enhanced customer experience through friendly interactions and support services.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
Waitress
Harlow's Diner
Rathdrum, ID
01.2022 - 11.2023
- Delivered exceptional customer service in a fast-paced diner environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to coordinate food preparation and expedite orders.
- Assisted in training new staff on menu items and customer service protocols.
- Monitored dining area for cleanliness and organized tables for incoming guests.
- Processed payments accurately using point-of-sale system to complete transactions.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Waitress
Iron Pizza
Athol, ID
04.2021 - 09.2021
- Resolved customer inquiries and complaints promptly to maintain positive dining experience.
- Implemented suggestions for menu improvements based on customer feedback to enhance offerings.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
GED -
North Idaho College
Coeur D'alene, IDSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- HIPAA compliance
- Electronic medical records
- Customer service
- Problem-solving
- Critical thinking
- Time management
- Office coordination
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
Certification
- CMAA - Certified Medical Administrative Assistant
- EKG Certified
- BLS Certified
- Phlebotomy Certified
Timeline
Medical Receptionist /Certified Medical Assistant
Cda Acupuncture & Holistic Healing
10.2025 - Current
Porter
Knudtsen Chevorlet
09.2023 - 12.2023
Waitress
Harlow's Diner
01.2022 - 11.2023
Waitress
Iron Pizza
04.2021 - 09.2021
GED -
North Idaho College
Got Multiple Scholarships this Year with a NIC award of Perseverance
Got a scholarship to pursue further education for completing my CMA