Keisia Christea
Bank Teller
Summary
Experienced employee with keen attention to detail, highly ethical nature, and strong decision-making skills to manage tasks. Self-motivated work ethic to perform effectively in independent or team environments. Adept at building strategic partnerships for cooperative initiatives with strong organizational skills. Experience delivering customer service and administrative. Hardworking with expertise in completing various clerical tasks and offering staff support, including clerical support and public interaction. Accomplished handling file and document management and inventory allocation. Responsible, punctual and productive professional when working. Dynamic and driven business management graduate with a strong foundation in key management principles and practices. Possessing a solid understanding of various functional areas, including marketing, finance, operations, and strategic planning. Seeking a role for full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills where I can leverage my skills, business acumen and drive organizational growth and success.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Bank Teller
Bank Central Asia
Bekasi
2022.02 - Current
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Audited fellow teller currency to contribute to dual-control procedures.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Assisted with training of new tellers on policies and procedures.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Developed strategic plans for day-to-day financial operations.
- Assisted customers with banking needs and inquiries.
- Trained new hires on customer service policies and procedures.
Intern
PT Perikanan Indonesia
Jakarta
2021.04 - 2021.10
- Analyzed problems and worked with teams to develop solutions.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed filing system, entered data and completed other clerical tasks.
Business Administrator
Chris Auto Cars
Bekasi
2017.11 - 2021.04
- Prepared operational and salary budgets.
- Processed employee expense reports quickly to prevent delays in payouts.
- Developed monthly reports.
- Increased accuracy through improved processes for fiscal monitoring, payroll and operational expenses.
- Directed business processes from conceptualization through end-user delivery.
- Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Managed expense tracking and personnel vouchers.
- Produced reports outlining latest financial information such as expenses, income and outstanding balances.
- Completed clerical and data entry tasks to optimize financial procedures.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Entered and maintained departmental records in company database.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
Sales Promotion Girl
PT Sayap Mas Utama
Bekasi
2015.08 - 2017.11
- Identified potential marketing opportunities to increase brand awareness.
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
- Developed creative displays and signage to draw customers to products.
- Educated customers on product features and answered questions regarding product use.
- Maintained knowledge of current promotions and product features.
- Maintained clean, organized and professional work environment.
- Worked with team to achieve sales goals for products.
- Engaged customers to communicate key product features.
Education
Bachelor of Management Studies - Business Management
Esa Unggul University
Bekasi, Indonesia 2018.03 - 2021.08
Skills
Cash Handling
Hobbies
- Read a book
- Dancing
- Singing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Bank Teller
Bank Central Asia
2022.02 - Current
Intern
PT Perikanan Indonesia
2021.04 - 2021.10
Bachelor of Management Studies - Business Management
Esa Unggul University
2018.03 - 2021.08
Business Administrator
Chris Auto Cars
2017.11 - 2021.04
Sales Promotion Girl
PT Sayap Mas Utama
2015.08 - 2017.11
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