Kelby May
Rexburg,ID
Summary
Experienced manager with a passion for fostering teamwork and driving success. Skilled in problem-solving and utilizing independent decision-making to positively impact company outcomes. Adept at building strong customer relationships and excelling in customer service. Demonstrated ability to lead and motivate teams, leveraging excellent communication and relationship-building skills. Solid background in the RV industry with four years of knowledge and expertise.
Overview
5
5
years of professional experience
Work History
Service Manager
Iron Horse RV
06.2024 - Current
- Foster strong relationship between service team and customers
- Facilitate communication, ensuring timely updates and managing executions effectively
- Drive service department efficiency through targeted improvements
- Implement customer feedback system, leading to measurable increase is repeat business
- Maintain meticulous service records, ensuring compliance with industry standards
- Optimize service department processes, enhancing customer satisfaction and boosting repeat business through innovative feedback systems and tailored RV service packages
- Contacted insurance company's need for information
- Implemented strategies to increase customer service satisfaction ratings.
- Resolved customer complaints in professional and timely manner.
- Analyzed service reports to identify areas of improvement.
Service Writer
C&R auto
03.2022 - 03.2024
- Streamlined order process for increased efficiency and productivity
- Promptly responded to Inquires and requests from customers
- Updated customer frequently on repairs
- Schedule trailer repairs
- Contacted insurance companies with need information
- Close out bills and open work orders for customers
- Managed customer interactions
- Service scheduling and optimized parts inventory, resulting in reduced wait times
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles and RV`s.
Internet Fulfillment Supervisor
Al's Sporting Good
06.2020 - 03.2022
- Fulfilled online orders daily
- Loaded and replenished truck, for the store locations
- Managed and helped coworkers with daily, weekly, and monthly department goals
- Operated forklift moving merchandise
- Answered incoming warehouse phone calls
- Maintained and ordered supplies as needed
- Communicated with store locations on needed product
Education
High School Diploma -
Soda Springs High School
Soda Springs, ID05-2018
Skills
- Excel
- Word
- Lightspeed
- Time Management
- Inventory Management
- Customer Engagement
- Problem Solving
- Team Collaboration
- Productivity monitoring
- Critical thinking
- Reporting and documentation
- Quality assurance
Additional Information
I am currently located in Rexburg Idaho, but will be moving to Alabama in the 2 weeks to be closer to family.
Timeline
Service Manager
Iron Horse RV
06.2024 - Current
Service Writer
C&R auto
03.2022 - 03.2024
Internet Fulfillment Supervisor
Al's Sporting Good
06.2020 - 03.2022
High School Diploma -
Soda Springs High School