Kelli Killian
Caldwell
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Merchandiser
Advantage Solutions-US based
07.2025 - Current
- Organized and maintained product displays, ensured accurate inventory levels, and executed visual merchandising strategies to maximize sales and improve customer sales.
Customer Service Representative
Summit Insurance/Cell Brokerage, LLC
Phoenix, AZ
08.2023 - 12.2024
- All aspects of customer service-answering phones, handling renewals, nonrenewals, and reshop- Walk in clients, quotes, payments.
- EZLynx and AMS proficient
Customer Service Representative
AAA-The Steelman Agency
Linden, MI
03.2021 - 10.2023
- Managed day-to-day operations of customer service for brokered commercial products. Processed payments efficiently while maintaining a clean office environment. Executed daily closeout procedures, including preparation of bank deposits. Oversaw operations related to new business development and client interactions.
Licensed Insurance Agent
Allstate Insurance
Swartz Creek, MI
04.2017 - 10.2020
- New business policies
- Customer service
Education
Associate in Applied Science - Criminal Justice
Mott Community College
Flint, MI12.2012
Skills
- Fraud
- Analysis skills
- Visual merchandising
- Decision-making
- Remote video conferencing
- Adaptability
- Customer follow-up
- Policy adjustment
- Client assessment
- New client acquisition
- Customer service
- Policy renewals
Certification
- Insurance Producer License
- Property & Casualty License
- Life Insurance License
Timeline
Retail Merchandiser
Advantage Solutions-US based
07.2025 - Current
Customer Service Representative
Summit Insurance/Cell Brokerage, LLC
08.2023 - 12.2024
Customer Service Representative
AAA-The Steelman Agency
03.2021 - 10.2023
Licensed Insurance Agent
Allstate Insurance
04.2017 - 10.2020
Associate in Applied Science - Criminal Justice
Mott Community College