Kelli Killian
Caldwell
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Merchandiser
Advantage Solutions-US based
07.2025 - Current
- Organized and maintained product displays, ensured accurate inventory levels, and executed visual merchandising strategies to maximize sales and improve customer sales.
Customer Service Representative
Summit Insurance/Cell Brokerage, LLC
08.2023 - 12.2024
- All aspects of customer service-answering phones, handling renewals, nonrenewals, and reshop- Walk in clients, quotes, payments.
- EZLynx and AMS proficient
Customer Service Representative
AAA-The Steelman Agency
03.2021 - 10.2023
- Managed day-to-day operations of customer service for brokered commercial products. Processed payments efficiently while maintaining a clean office environment. Executed daily closeout procedures, including preparation of bank deposits. Oversaw operations related to new business development and client interactions.
Licensed Insurance Agent
Allstate Insurance
04.2017 - 10.2020
- New business policies
- Customer service
Education
Associate in Applied Science - Criminal Justice
Mott Community College
Flint, MI12.2012
Skills
- Fraud
- Analysis skills
- Visual merchandising
- Decision-making
- Remote video conferencing
- Adaptability
- Customer follow-up
- Policy adjustment
- Client assessment
- New client acquisition
- Customer service
- Policy renewals
Certification
- Insurance Producer License
- Property & Casualty License
- Life Insurance License
Timeline
Retail Merchandiser
Advantage Solutions-US based
07.2025 - Current
Customer Service Representative
Summit Insurance/Cell Brokerage, LLC
08.2023 - 12.2024
Customer Service Representative
AAA-The Steelman Agency
03.2021 - 10.2023
Licensed Insurance Agent
Allstate Insurance
04.2017 - 10.2020
Associate in Applied Science - Criminal Justice
Mott Community College