Kelli Pomrening
Nampa
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
24
24
years of professional experience
Work History
Office Manager
MaidPro
10.2013 - Current
- Developed and maintained positive relationships with clients, boosting customer satisfaction rates.
- Led team meetings to align staff goals with company objectives and improve performance outcomes.
- Introduced process improvements that increased operational efficiency and reduced overhead costs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Manager
Sabarro
05.2013 - 10.2013
- Oversaw daily operations ensuring compliance with health and safety standards.
- Trained staff on food preparation techniques and customer service excellence.
- Managed inventory control processes to minimize waste and reduce costs.
- Implemented scheduling systems to optimize labor efficiency during peak hours.
- Fostered a positive work environment through effective communication and conflict resolution.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Reginal Manager
Subway
05.2007 - 05.2013
- Led regional operations to enhance store performance and profitability across multiple locations.
- Streamlined communication processes between corporate headquarters and franchise owners, enhancing operational transparency.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for 4 locations.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Crew Trainer
McDonald's
03.2002 - 05.2005
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations and quality control measures.
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
Associate of Science - Hotel And Restaurant Management
Parkland College
Champaign, IL05-2007
High School Diploma -
Paw Paw High School
Paw Paw, IL05-2005
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Scheduling and calendar management
- Staff management
- Staff hiring
- Employee training
Timeline
Office Manager
MaidPro
10.2013 - Current
Manager
Sabarro
05.2013 - 10.2013
Reginal Manager
Subway
05.2007 - 05.2013
Crew Trainer
McDonald's
03.2002 - 05.2005
Associate of Science - Hotel And Restaurant Management
Parkland College
High School Diploma -
Paw Paw High School