Kellie Resch
Worley
Summary
Detail-oriented patient care coordinator with expertise in medical scheduling, patient documentation, and healthcare compliance. Proven track record of enhancing patient experiences and streamlining workflows to ensure quality care. Strong organizational skills and attention to detail contribute to efficient operations and improved patient satisfaction.
Overview
20
20
years of professional experience
Work History
Patient Care Coordinator
Cancer Care Northwest
Spokane
02.2017 - 03.2026
- and Coordinated patient appointments and ensured timely communication with healthcare providers.
- Managed patient records and maintained accurate documentation for compliance standards.
- Collaborated with medical staff to streamline patient intake processes and workflows.
- Educated patients on treatment plans and provided emotional support throughout care journey.
- Coordinated patient scheduling and follow-up visits to enhance continuity of care.
- Fostered positive environment for patients and families by delivering high-quality customer service.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Supported patient care staff with administrative tasks to ensure smooth operations.
- Surgery scheduler for procedures at Kootenai Hospital. Coordinate and schedule patient for all pre op requirements.
Scheduling Coordinator
Eisenhuth Orthodontics
Eagan
07.2010 - 06.2016
- Utilized scheduling software to maintain accurate records and appointment details.
- Managed patient scheduling efficiently to optimize appointment flow.
- Facilitated effective communication between patients and orthodontic team, ensuring clarity and timeliness of information.
- Trained new staff on scheduling protocols and systems, enhancing team capability and service quality.
- Created welcoming environment for patients during visits and check-ins, contributing to positive experience.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Ordered office supplies and other items needed to create a welcoming environment.
Accounts Receivable Clerk
Hemleys Septic Tank Cleaning
Gig Harbor
03.2009 - 03.2010
- Maintained accurate records of payments and outstanding balances, supporting financial transparency and accountability.
- Reconciled daily cash receipts with bank deposits, ensuring accurate financial reporting.
- Scheduled daily appointments to enhance workflow efficiency.
Sales Representative
Express Tubes
Kent
01.2008 - 08.2008
- Cultivated strong client relationships to identify needs and preferences.
- Addressed customer inquiries, delivering timely solutions to boost satisfaction.
- Developed and managed pricing strategies for clients.
- Oversaw account management for multi-million dollar corporation.
Barista
Starbucks
Gig Harbor
09.2006 - 01.2008
- Crafted high-quality espresso beverages that consistently met company standards.
- Delivered exceptional customer service that enhanced overall customer satisfaction.
- Trained new baristas on beverage preparation and service protocols to ensure consistent quality.
- Operated point-of-sale system for precise order processing and payment handling.
- Ensured cleanliness and organization of work area during shifts.
Education
High School Diploma -
Foster High School
Seattle, WA06-1987
Skills
- Appointment management
- Patient documentation
- Healthcare compliance
- Care coordination
- Team collaboration and relationship building
- Process improvement and multitasking
- Organizational standards
Timeline
Patient Care Coordinator
Cancer Care Northwest
02.2017 - 03.2026
Scheduling Coordinator
Eisenhuth Orthodontics
07.2010 - 06.2016
Accounts Receivable Clerk
Hemleys Septic Tank Cleaning
03.2009 - 03.2010
Sales Representative
Express Tubes
01.2008 - 08.2008
Barista
Starbucks
09.2006 - 01.2008
High School Diploma -
Foster High School