Kelly Crist
Boise
Summary
Detail-oriented Service Technician Lead specializing in gas system maintenance and equipment installation. Expertise in customer service and safety compliance drives effective communication and timely resolution of issues. Strong team collaborator focused on enhancing client satisfaction through proactive service.
Overview
24
24
years of professional experience
Work History
Service Technician Lead
Intermountain Gas
Boise
10.2014 - Current
- Conducted routine maintenance on gas distribution systems to ensure safety compliance.
- Installed gas meters and pipelines according to industry standards and regulations.
- Responded promptly to service calls, resolving customer issues efficiently.
- Collaborated with team members to streamline service response times and enhance workflows.
- Educated customers on proper equipment usage and safety protocols during visits.
- Maintained accurate service records using company software for tracking repairs.
- Trained new technicians on operational procedures and safety guidelines to ensure compliance and efficiency.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Performed onsite repair of equipment at customer locations.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Inspected equipment for proper operation and safety hazards prior to use.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Examined previously completed work for accuracy.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Maintained certifications and completed training on systems and components.
- Trained new team members on service processes to increase productivity.
- Assembled components into complete systems following blueprints or other instructions.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Communicated with vendors regarding supply orders and delivery timelines.
- Collaborated with team members to complete projects efficiently and effectively.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Supervised service technicians to ensure quality maintenance and repair work.
- Trained new technicians on company policies and effective service techniques.
- Managed inventory of parts and supplies to support timely service delivery and minimize downtime.
- Coordinated with customer service to schedule repairs and address client concerns.
- Educated new technicians on company policies and procedures.
- Implemented best practices for efficient workflow processes and procedures.
Meter Reader
Intermountain Gas
Boise
06.2013 - 10.2014
- Collected meter readings accurately and efficiently across designated routes.
- Inspected gas meters for proper operation and potential leaks regularly.
- Documented meter readings and reported discrepancies to management promptly.
- Communicated with customers regarding service interruptions and safety concerns.
- Assisted in training new meter readers on safety protocols and procedures.
- Follow established procedures for reporting issues with malfunctioning meters or damaged equipment.
Meter Repair Technician
Intermountain Gas
Boise
08.2009 - 06.2013
- Installed and calibrated meters to ensure accurate readings.
- Conducted routine inspections for meter functionality and compliance.
- Collaborated with teams to troubleshoot and resolve meter issues, ensuring reliable service delivery.
- Verified accuracy of results from testing instruments for calibrating meters, supporting compliance with industry standards.
- Calibrated meters with standard test equipment, confirming precise measurements for optimal performance.
Alignment Technician
Alignment Specialists
Boise
04.2004 - 08.2009
- Calibrated alignment equipment to ensure precision in measurements and adjustments.
- Diagnosed vehicle alignment issues using specialized diagnostic tools.
- Collaborated with technicians to devise alignment strategies that enhanced service quality.
- Trained junior staff on alignment procedures and safety protocols to promote a safe working environment.
- Maintained and repaired alignment machinery to ensure optimal performance.
- Communicated with clients to explain services and address concerns.
- Inspected vehicles for defects impacting alignment accuracy.
- Operated specialized alignment equipment and wheel balancing machines and instructed others in machine operation.
- Adhered strictly to industry standards when conducting alignments and other related tasks.
Shift Leader
Swift Transportation
Avondale
10.2002 - 03.2004
- Diagnosed complex mechanical issues using advanced diagnostic tools.
- Conducted routine inspections to identify potential mechanical problems.
- Repaired and maintained various types of vehicles and equipment.
- Coordinated with team members to streamline workflow in the shop.
- Supported mechanics in executing intricate repair tasks.
- Guided junior mechanics on best practices and safety procedures to enhance skill development.
- Utilized hand and power tools safely during repair processes.
- Maintained garage safety protocols to meet regulatory and company expectations.
Education
Associate of Applied Science - Auto/Diesel Mechanics
Arizona Automotive Institute
Glendale, AZ02-2004
Skills
- Gas system maintenance
- Equipment installation
- Problem diagnosis
- Safety compliance
- Service management
- Team leadership
- Customer education
Affiliations
- Active at my local church in groups such as onsite Safety Team whos function is to provide security and safety to congregation members while in worship services. Also using first aid training provided when needed.
Timeline
Service Technician Lead
Intermountain Gas
10.2014 - Current
Meter Reader
Intermountain Gas
06.2013 - 10.2014
Meter Repair Technician
Intermountain Gas
08.2009 - 06.2013
Alignment Technician
Alignment Specialists
04.2004 - 08.2009
Shift Leader
Swift Transportation
10.2002 - 03.2004
Associate of Applied Science - Auto/Diesel Mechanics
Arizona Automotive Institute