Kelly Murphy
Meridian
Summary
Reliable and dedicated professional committed to ensuring smooth operations and customer satisfaction. History of success coordinating and monitoring operations across various departments. Resourceful employee excelling at problem-solving and streamlining operations to decrease costs and promote organizational efficiency. Highly committed with a hardworking mentality, goal is to maintain quality of services and products.
Overview
13
13
years of professional experience
Work History
Dispatcher
Wickstrom Plumbing, Heating and Cooling
08.2020 - 12.2023
- Managed incoming calls with excellent service to address customer needs and schedule a service technician
- Communicate effectively with technicians, customers, and team members to ensure smooth operation of the schedule
- Utilize GPS and tracking systems to monitor vehicle locations and provide real-time updates to customers
Office Manager
KM3 Media
01.2011 - 05.2020
- Developed and maintained office budget, tracking expenses and ensuring cost-effectiveness in all office operations
- Responsible for overseeing daily operations of office, including managing administrative staff and implementing office procedures and policies
- Coordinated office events and meetings, managing schedules and logistics to ensure smooth execution
Education
Associates - Business & Language Arts
Sierra College
Rocklin, CASkills
- Excellent customer service
- MS Office
- Quickbooks
- Detail oriented
- Hard-working
- Excellent written communication
- Problem solving
- Time management
- Documentation
- Compassionate client care
Timeline
Dispatcher
Wickstrom Plumbing, Heating and Cooling
08.2020 - 12.2023
Office Manager
KM3 Media
01.2011 - 05.2020
Associates - Business & Language Arts
Sierra College
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