Kelly Murphy
Meridian
Summary
Results-driven administrative professional with strong focus on team collaboration and organizational efficiency. Adept at managing operations, optimizing workflows, and ensuring high standards of performance. Skilled in strategic planning, problem-solving, and adapting to changing needs. Known for reliability and commitment to achieving impactful outcomes.
Overview
14
14
years of professional experience
Work History
Office Administrative Director
Billington Inspections and Services
01.2025 - 05.2025
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Facilitated meetings among various departments to address challenges or issues affecting the organization's goals.
- Negotiated vendor contracts, securing favorable terms and cost savings for the organization.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw the daily operations of the office, ensuring that the
workflows run smoothly and efficiently.
Dispatcher/Office Manager
1-800-Plumber+Air
04.2024 - 12.2024
- Scheduled and organized technician routes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Dispatcher
Wickstrom Plumbing, Heating and Cooling
08.2020 - 12.2023
- Managed incoming calls with excellent service to address customer needs and schedule a service technician.
- Communicate effectively with technicians, customers, and team members to ensure smooth operation of the schedule.
- Utilize GPS and tracking systems to monitor vehicle locations and provide real-time updates to customers
- Directed dispatching, routing, and tracking of 15-20 fleet vehicles.
Office Manager
KM3 Media
01.2011 - 05.2020
- Developed and maintained office budget, tracking expenses and ensuring cost-effectiveness in all office operations.
- Responsible for overseeing daily operations of office, including managing administrative staff and implementing office procedures and policies.
- Coordinated office events and meetings, managing schedules and logistics to ensure smooth execution.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
Associates - Business & Language Arts
Sierra College
Skills
- Excellent customer service
- MS Office
- Detail oriented
- Document management
- Problem-solving
Timeline
Office Administrative Director
Billington Inspections and Services
01.2025 - 05.2025
Dispatcher/Office Manager
1-800-Plumber+Air
04.2024 - 12.2024
Dispatcher
Wickstrom Plumbing, Heating and Cooling
08.2020 - 12.2023
Office Manager
KM3 Media
01.2011 - 05.2020
Associates - Business & Language Arts
Sierra College
Similar Profiles
Meridian MestazMeridian Mestaz
Office Assistant at Billington Inspections and Services Inc.Office Assistant at Billington Inspections and Services Inc.
Lanz JamesLanz James
HVAC Apprentice at Billington Plumbing & HeatingHVAC Apprentice at Billington Plumbing & Heating
Chris ConnerChris Conner
Casing Lead at Pathfinder Inspections & Field ServicesCasing Lead at Pathfinder Inspections & Field Services
Tatyanna HernandezTatyanna Hernandez
Funding Specialist at American Credit AcceptanceFunding Specialist at American Credit Acceptance
Stacy GonzalesStacy Gonzales
Site Director at Treasure Valley Medical ResearchSite Director at Treasure Valley Medical Research