KELLY SHIPLEY
Nampa
Summary
Professional administrative customer service and clerical experience. Outstanding business administration and technical abilities in demanding, high-stress environments. Excellent interpersonal communications, time management, problem-solving, and critical thinking skills.
Overview
8
8
years of professional experience
Work History
Scheduler
Idaho Gastroenterology Associates
02.2024 - Current
- Receives patient phone calls and physician referrals to set up appointments.
- Asks assessment questions to ensure patients are scheduled within the proper environment.
- Schedules procedures and office visits.
- Understands multiple insurances and Self Pay steps in order to schedule properly
- Adheres to HIPAA compliance in every way.
- Gives procedure instructions via email or physical mail and send messages thru the proper channels when needed.
- Daily utilization of Microsoft Outlook email, G12 phone system, Ggastro scheduling system; and Allscripts, when necessary.
- Communicates pertinent information clearly and consistently, wherever and whenever necessary.
Patient Access Specialist
St. Luke's Medical Center
01.2018 - 01.2024
- Several years in multiple departments: Orthopedics, Emergency Department, Outpatient Registration, Pre-Admissions, and Perioperative Clinics;
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Schedule patients via Epic following provider protocol.
- Register patients for labs, imaging, surgeries and procedures.
- MyChart letters, reminder calls, faxing medical records requests, scanning and indexing records from database, creating telephone encounters.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
Cashier
Fred Meyer
07.2017 - 04.2018
- Scan and Bag products with accuracy and efficiency while maintaining a pleasant customer service demeanor
- Maintain cleanliness and organization of check stand
- Making customer service the highest priority
Education
Bachelor of Arts - Theatre
California State University, Fresno
Fresno, CAPre-Med
Reedley College
Oakhurst And Madera, CAAccounting
University of Great Falls
Great Falls, MTSkills
- Microsoft Office, Ggastro, and G12
- Time Management
- Communications
- Critical Thinking
- Personal Communications
- Conflict Resolution
- Accounting Data Entry
- Strong work ethic
- Multi-Tasking
- Organization
- High Attention to Detail
- Monitoring of Confidential Records
Timeline
Scheduler
Idaho Gastroenterology Associates
02.2024 - Current
Patient Access Specialist
St. Luke's Medical Center
01.2018 - 01.2024
Cashier
Fred Meyer
07.2017 - 04.2018
Bachelor of Arts - Theatre
California State University, Fresno
Pre-Med
Reedley College
Accounting
University of Great Falls
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