Summary
Overview
Work History
Skills
Timeline
Generic

Kenna Mckay

Nampa

Summary

Self-driven, patient-focused professional equipped with administrative and customer service expertise. Talented in finding balanced solutions and resolving conflicts. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

3
3
years of professional experience

Work History

Front Desk Patient Coordinator

Eyecare Associates
Nampa
10.2024 - Current
  • Checked patients in and out to maintain accurate records efficiently.
  • Verified insurance coverage before appointments, detailing any potential out-of-pocket expenses.
  • Managed incoming calls, providing information and scheduling appointments effectively.
  • Informed patients about contact lens costs and processed orders promptly.
  • Collected copays while ensuring compliance with financial protocols.
  • Simultaneously handled multiple tasks while delivering exceptional customer service.
  • Discussed copay amounts directly with patients, fostering transparency in billing.

Office Administrator

TopGolf
Meridian
12.2022 - 10.2024
  • Oversaw server tip-out procedures to ensure accurate distribution and compliance.
  • Managed all non-profit donations through venue, enhancing community engagement.
  • Coordinated employee phone calls for absences and tardiness, ensuring timely communication.
  • Facilitated onboarding processes and completion of paperwork for all new hires.
  • Processed employee checkouts, including cash drops and precise tip calculations.
  • Addressed customer inquiries related to payments and refunds promptly.
  • Collaborated with team to organize uplifting employee events, including manager appreciation week and charity donation incentives.
  • Handled floor plan modifications and event coordination to optimize staffing efficiency.

Lead Server

TopGolf
Meridian
12.2022 - 10.2024
  • Conducted facility tours for customers, highlighting key features and offerings.
  • Managed orders, served food and drinks, and addressed technical issues promptly.
  • Ensured smooth game operations while maintaining a two-hour time limit per table.
  • Collected payments in cash and card, ensuring accurate transactions.
  • Performed closing duties including rolling 50 sets of silverware per shift.
  • Cleaned assigned section and coordinated with other servers for venue shutdown.
  • Facilitated enjoyable experiences for customers through attentive service and support.

Preschool Teacher

Kids Independent Day School
Kuna
02.2022 - 11.2022
  • Designed lesson plans utilizing creative teaching techniques to enhance engagement.
  • Fostered positive relationships with parents through regular communication on student progress.
  • Supervised outdoor playtime, ensuring adherence to safety regulations.
  • Organized educational materials and resources for an engaging learning atmosphere.
  • Maintained attendance, grades, health records, and relevant information for all children.
  • Integrated music, art, games, books, blocks, and puzzles into daily activities.
  • Conducted activities promoting physical, mental, and social development of preschool students.

Skills

  • Insurance verification
  • Customer service
  • Health record management
  • Conflict resolution
  • Time management
  • Interpersonal skills
  • Attention to detail
  • Multitasking

Timeline

Front Desk Patient Coordinator

Eyecare Associates
10.2024 - Current

Office Administrator

TopGolf
12.2022 - 10.2024

Lead Server

TopGolf
12.2022 - 10.2024

Preschool Teacher

Kids Independent Day School
02.2022 - 11.2022

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Kenna Mckay