Keonna Terriquez
Nampa
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
6
6
years of professional experience
Work History
Biller
Saia LTL Freight
Boise
10.2024 - 04.2025
- Updated account information and made manual adjustments as needed, ensuring accuracy.
- Audited account records to verify precision and compliance with company standards.
- Identified and corrected billing errors post-processing to maintain financial integrity.
- Input and processed freight bills, adhering to established procedures for accuracy.
Quality Analyst
Teleperformance USA
Boise
08.2022 - 10.2024
- Reviewed the content to determine whether community guidelines are met.
- Complied with client and corporate confidentiality policies.
- Participate in continuous training programs established by the company for optimal development in the role.
- Identify performance trends and provide feedback for improvement
- Interpret and communicate client policies to staff.
Criminal Clerk
Ada County Courthouse
Boise
04.2022 - 09.2022
- Assisted in the preparation of court documents such as subpoenas, summonses and warrants.
- Maintained confidentiality of sensitive information per legal requirements.
- Managed daily court dockets to ensure efficient case progression.
- Managed clerical tasks related to filing motions, pleadings, affidavits and other legal documents with courts or law enforcement agencies.
- Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
- Fulfilled document requests by citizens, parties to cases, judges and attorneys, keeping records of documents provided.
Customer Service
T-Mobile
Meridian
10.2019 - 10.2021
- Achieved established customer call guidelines for service levels, handle time, and productivity.
- Responded promptly to customer inquiries regarding products, services, and account details.
- Processed automated payments and arranged payment plans efficiently.
Education
Some College (No Degree) - General Studies
College of Western Idaho
Nampa, IDSkills
Account management
- Legal document preparation
- Verbal and written communication
- Leadership skills
- Data entry
- Customer service
- Typing speed: 80 WPM
- Proficiency in computer applications
- Adaptability
Timeline
Biller
Saia LTL Freight
10.2024 - 04.2025
Quality Analyst
Teleperformance USA
08.2022 - 10.2024
Criminal Clerk
Ada County Courthouse
04.2022 - 09.2022
Customer Service
T-Mobile
10.2019 - 10.2021
Some College (No Degree) - General Studies
College of Western Idaho