Keri Denney
Hayden
Summary
Dynamic Licensed Massage Therapist with a proven track record at Z-Spa, specializing in deep tissue and reflexology techniques. Enhanced client satisfaction through personalized treatment plans and exceptional social skills, resulting in increased referrals. Collaborated with healthcare professionals to address specific pain concerns, demonstrating a commitment to holistic wellness and effective client care.
Overview
23
23
years of professional experience
Work History
Licensed Massage Therapist
Z-Spa
Coeur D'Alene, ID
02.2016 - 02.2026
- Provided therapeutic massage services to enhance client well-being and relaxation.
- Demonstrated expertise in various massage techniques, including Swedish and deep tissue modalities.
- Developed personalized treatment plans based on individual client needs and health histories.
- Maintained high standards of cleanliness and organization in treatment rooms and equipment.
- Mentored junior therapists, sharing knowledge on techniques and best practices for client care.
- Collaborated with management to improve operational efficiency within the spa environment.
- Implemented customer feedback systems to enhance service quality and client satisfaction levels.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
Good Eats Deli
Self Employed
Kaka'ako HI
09.2008 - 08.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Bar Manager
Lucy's Bar and Grill
Kailua, HI
01.2003 - 02.2008
- Managed daily bar operations, ensuring smooth workflow and exceptional customer service.
- Developed and implemented training programs for new staff to enhance service quality.
- Oversaw inventory management, optimizing stock levels and minimizing waste.
- Designed innovative cocktail menus, increasing customer engagement and satisfaction.
- Monitored compliance with health and safety regulations, maintaining high standards of cleanliness.
- Analyzed sales trends to develop promotional strategies that boosted revenue growth.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
Education
Carrington College
Spokane, WA09-2015
Skills
- Reflexology techniques
- Stress relief massage
- Myofascial release
- Deep tissue massage
- Lymphatic drainage
- Social skills
- Trigger point massage
- Hot stone massage
- Swedish massage
- Anatomy knowledge
- Prenatal massage
- Geriatric massage
Timeline
Licensed Massage Therapist
Z-Spa
02.2016 - 02.2026
Good Eats Deli
Self Employed
09.2008 - 08.2014
Bar Manager
Lucy's Bar and Grill
01.2003 - 02.2008
Carrington College