Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
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KETUT SUPARMA

KETUT SUPARMA

Bali,SU

Summary

I have been working as the hotelier in the front desk agent section for 10 years. Moreover, I am a hardworker who has a great communication skills, the ability to work individually, in a team, organizing collagues and also with your help to give me direction and assistance.

Professional leader with strong background in crew supervision and logistics. Demonstrates ability to enhance team performance and ensure project completion. Skilled in team collaboration, problem-solving, and adapting to changing situations. Reliable and results-focused, fostering productive and cohesive work environment.

Experienced with team leadership and operational management. Utilizes effective communication to delegate tasks and ensure project milestones are met. Track record of enhancing team performance through strong problem-solving and conflict resolution skills.

Overview

11
11
years of professional experience

Work History

Reception Crew Leader

Hard Rock Hotel Bali
01.2023 - Current
  • - Managing team
  • - Handle Check in and Check out process
  • - Handle complaint
  • - Handle guest inquiries
  • - Cashiering
  • - Managing Monthly Schedule
  • - Mentor the Team
  • - Upselling
  • Trained employees in time management and proper ways to complete job duties.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Monitored team members to verify work quality and address concerns.
  • Developed a strong sense of teamwork among crew members through regular communication and team building activities.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
  • Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.

Receptionist

Hard Rock Hotel Bali
01.2022 - 01.2023
  • - Handle Check in and Check out process
  • - Handle complaint
  • - Handle guest inquiries
  • - Cashiering
  • - Upselling
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Front Office Supervisor

Munduk Heaven Villa
01.2019 - 01.2022
  • - Managing team
  • - Handle Check in and Check out process
  • - Handle complaint
  • - Handle guest inquiries
  • - Cashiering
  • - Managing Monthly Schedule
  • - Mentor the Team
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
  • Promoted positive work environment by fostering teamwork among front office staff members.
  • Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Dispersed petty cash to employees and collected and managed receipts.
  • Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
  • Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
  • Achieved high-quality service by maintaining open communication channels among team members.

Receptionist

Hard Rock Hotel Bali
01.2017 - 01.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Guest Service Agent

Holiday Inn Express Bali Raya Kuta
01.2015 - 01.2017
  • Collected room deposits, fees, and payments.
  • Maximized revenue by upselling room upgrades and additional services.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
  • Managed group bookings to ensure seamless organization of events and accommodations.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Greeted guests upon arrival and offered assistance.

Education

Associate of Applied Science - Room Division Management

STP Nusa Dua Bali
Bali
01.2016

Skills

  • Opera system
  • Microsoft office
  • Working as a Team
  • Public Speaking
  • Teamwork and collaboration
  • Crew coordination
  • New hire training
  • Team management
  • Crew scheduling
  • Customer relationship management (CRM)
  • Multitasking and organization
  • Crew management

Languages

English
Upper intermediate (B2)

Hobbies and Interests

Badminton, Fishing

Timeline

Reception Crew Leader

Hard Rock Hotel Bali
01.2023 - Current

Receptionist

Hard Rock Hotel Bali
01.2022 - 01.2023

Front Office Supervisor

Munduk Heaven Villa
01.2019 - 01.2022

Receptionist

Hard Rock Hotel Bali
01.2017 - 01.2019

Guest Service Agent

Holiday Inn Express Bali Raya Kuta
01.2015 - 01.2017

Associate of Applied Science - Room Division Management

STP Nusa Dua Bali

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KETUT SUPARMA