Kevin Ahlm
Buhl
Summary
Dynamic leader with extensive experience at Wills Toyota, excelling in service operations and fostering positive customer relationships. Spearheaded safety initiatives and streamlined processes, significantly enhancing customer satisfaction and operational efficiency. Skilled in warranty administration and cultivating a positive team environment, demonstrating a blend of technical expertise and interpersonal skills.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Part and Service Director
Wills Toyota
05.1988 - 12.2024
- Established a safe work environment, adhering to industry regulations and minimizing workplace accidents.
- Improved customer satisfaction by streamlining parts and service department processes.
- Streamlined repair ticket processing—improving turnaround time on completed jobs and enhancing overall customer experience.
- Forged strategic partnerships within the automotive industry—expanding services offered and diversifying revenue streams.
- Managed warranty claims efficiently to ensure timely resolution and customer satisfaction.
- Implemented employee training programs for continuous skill development and improved job performance.
Parts Counter Person
Wills Toyota
08.1983 - 04.1988
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Education
High School Diploma -
Wood River High School
Hailey, ID05-1983
Skills
- Scheduling and planning
- Vehicle diagnostics
- Sales support
- Warranty administration
- Employee evaluation
- Service operations
- Automotive industry
- Positive attitude
Certification
Toyota Certified Service Manager
Good Housekeeping Service Excellence Award winner.
Magazine award for outstanding customer service.
Twin Falls Chamber of Commerce Extra Mile Award
Award for outstanding customer satisfaction.
Timeline
Part and Service Director
Wills Toyota
05.1988 - 12.2024
Parts Counter Person
Wills Toyota
08.1983 - 04.1988
Toyota Certified Service Manager
High School Diploma -
Wood River High School
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