Kevin Navarro
Penetration Tester Internship
Jakarta
Summary
Enthusiastic Person eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Basic IT, Computing and a couples of basic knowledge in Security, Penetration Testing and related tools. Motivated to learn, grow and excel in Security.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
IT Technical Support Intern
PT Prima Inspirasi Rasa
Jakarta
02.2022 - Current
- Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
- Worked with high-performing teams in Agile environment.
- Investigated data issues and offered suggestions for resolution to supervisor.
- Supported computer laboratory users with hardware, software, and connectivity issues across both Windows and Mac platforms.
- Resolved Internet and wireless and wired network access problems.
Supervisor
Starbucks
Jakarta
09.2021 - 01.2022
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Coordinated employee schedules to keep pace with business needs and meet company demands.
- Tracked and prepared quarterly reports to present to leadership.
- Achieved results by working with staff to meet established targets.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Barista
Starbucks
Jakarta
10.2019 - 08.2021
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
High School Diploma -
San Marino
Jakarta 07.2017 - 06.2019
No Degree - Google IT Support Certificate
Google
Indonesia 04.2001 -
Skills
Technical issues analysis
undefinedAdditional Information
I am in a process of pursuing my career in the IT industry. My End goal is to work as a Professional Penetration Tester. I am currently studying to get my certifications of Net+ , Sec+, PNPT, AZ900, AZ104, AZ500.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Timeline
IT Technical Support Intern
PT Prima Inspirasi Rasa
02.2022 - Current
Supervisor
Starbucks
09.2021 - 01.2022
Barista
Starbucks
10.2019 - 08.2021
High School Diploma -
San Marino
07.2017 - 06.2019
No Degree - Google IT Support Certificate
Google
04.2001 -
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