Kevin Sungkarto
Business Operations Manager
Jakarta
Summary
Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence. I am also an adaptable and honest person, hard working and eager to learn something new. Dependable and able to provide solutions to problems unknown. Willing to open my mind for inputs and new ideas, and always seeking for perfection and completion in every task given.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
3
3
Languages
Work History
Business Operations Manager
PT Indoshenyang Equipment Technology
Jakarta
03.2019 - Current
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Managed day-to-day office operations.
- Listened to staff and customer issues and demands to deliver solutions, propel customer experiences.
Co-Founder
Terra Coffee & Patisserie
Jakarta
11.2017 - 03.2019
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Established foundational processes for business operations.
- Prepared annual budgets with controls to prevent overages.
- Introduced new methods, practices and systems to reduce turnaround time.
- In charge of making the pastries and monitored baking ingredient stocks and replenished items to maintain sufficient quantities for pastry production.
Production Line Manager
PT Lingga Harapan (ARTHESS)
Jambi
01.2017 - 09.2017
- Assessed manufacturing processes and recommended improvements to increase productivity.
- Applied lean practices to balance workflow and eliminate unnecessary steps.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Created and regularly updated department work instructions and reports.
- Sourced materials to keep up with production goals and meet customer demands.
- Standardized production procedures, job roles and quality assurance guidelines.
Production Line Supervisor
PT Lingga Harapan (ARTHESS)
Jambi
08.2016 - 01.2017
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Utilized lean practices to balance workflow and alleviate redundancy.
- Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays.
- Implemented program changes to identify and quickly resolve root cause issues bottlenecking production levels.
Intern
PT Sony Indonesia
Jakarta
05.2009 - 06.2009
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers and helped with product questions, selections and purchases.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales and customer satisfaction through personalized servicing.
Student Intern
Allianz Insurance
Jakarta
02.2009 - 03.2009
- Provided clerical support, addressing routine and special requirements.
- Sorted, organized and maintained files.
- Took meeting notes and compiled paperwork to support department.
- Completed research, compiled data and assisted in timely reporting.
Education
Bachelor of Commerce - International Economics And Trade
Jinan University
Guang Zhou, China 09.2011 - 06.2015
High School Diploma -
Tunas Muda International School
Jakarta, Indonesia 09.2000 - 06.2010
Timeline
Business Operations Manager
PT Indoshenyang Equipment Technology
03.2019 - Current
Co-Founder
Terra Coffee & Patisserie
11.2017 - 03.2019
Production Line Manager
PT Lingga Harapan (ARTHESS)
01.2017 - 09.2017
Production Line Supervisor
PT Lingga Harapan (ARTHESS)
08.2016 - 01.2017
Bachelor of Commerce - International Economics And Trade
Jinan University
09.2011 - 06.2015
Intern
PT Sony Indonesia
05.2009 - 06.2009
Student Intern
Allianz Insurance
02.2009 - 03.2009
High School Diploma -
Tunas Muda International School
09.2000 - 06.2010