Kevin Evano Irawan
Customer Review Specialist
South Tangerang,Banten
Summary
Attentive Customer Review Specialist with experience handling and following up customer reviews in online platforms, taking over escalation cases, and data compiling and analysis. Fluent in English, Mandarin, and Indonesian, and an fast learner eager to gain work experience while achieving company goals.
Overview
3
3
Languages
2
2
Certifications
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Customer Review Specialist
KLOOK Travel
Taipei, Taiwan
12.2019 - 07.2020
- Worked with multiple screens and programs to resolve customer issues.
- Provided excellent customer service and provided answers to client questions within set standards.
- Worked cross-functionally with various members of IT, Finance, and Business Development teams.
- Worked in conjunction with service suppliers and end users to resolve issues and maintain/regain customer satisfaction and brand loyalty.
- Recorded and organized test data for report generation and analysis.
- Conducted data review and followed standard practices to find solutions.
- Represented company through review replies across several social media platforms.
AsCare
Telkom Indonesia International (Taiwan) Ltd
Taipei, Taiwan
09.2017 - 11.2018
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Activated and registered new phone numbers into the network.
- Worked flexible hours; night, weekend, and holiday shifts.
- Worked closely with Business Development team to provide quick and smooth service for customers.
Education
Bachelor of Business Administration - Business Management
National Taipei University of Business
Taipei, Taiwan 09.2015 - 07.2019
Skills
Microsoft Office
Customer relations specialist
Participation reviews
Customer acquisition and retention
Data reviewing
Records reviews
Certification
Test of Chinese as a Foreign Language-
Timeline
Customer Review Specialist
KLOOK Travel
12.2019 - 07.2020
Test of Chinese as a Foreign Language-
09-2019
Test of English for International Communication
05-2019
AsCare
Telkom Indonesia International (Taiwan) Ltd
09.2017 - 11.2018
Bachelor of Business Administration - Business Management
National Taipei University of Business
09.2015 - 07.2019