Summary
Overview
Work History
Education
Skills
Timeline
Generic
Khairul Amri

Khairul Amri

Restaurant Supervisor
Masbagik

Summary

Dynamic restaurant supervisor with a proven track record at Pondok Santi Estate, excelling in staff management and enhancing service quality. Skilled in training and motivating teams, I consistently improved customer satisfaction and operational efficiency while upholding health and safety standards. Committed to fostering a positive guest experience through effective leadership and collaboration.

Overview

8
8
years of professional experience
3
3
Languages

Work History

Restaurant Supervisor

Pondok Santi Estate, Gili Trawangan
05.2024 - Current
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Monitored health and safety standards to maintain a clean, safe working environment.
  • Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Hired, trained and mentored staff to meet and exceed high quality standards.
  • Managed inventory control, reducing waste and optimizing resources allocation.
  • Enhanced team performance with regular evaluations and constructive feedback.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.

Restaurant Captain

Pondok Santi Estate, Gili Trawangan
05.2020 - 04.2024
  • Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
  • Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
  • Greeted guests, answered questions about menu selections and offered drink pairings.
  • Enforced proper hygiene practices among staff members as per health regulations.
  • Assisted management in creating promotional strategies, contributing to an increase in repeat business.
  • Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.

Bartender

Pondok Santi Estate, Gili Trawangan
01.2019 - 04.2020
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Trainee

BLK International (Lombok Timur)
02.2017 - 08.2017
  • Learned new materials, processes, and programs quickly.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Supported departmental tasks to increase understanding of industry processes.
  • Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
  • Interacted with customers under supervision to support operational objectives.
  • Filled out timesheets and paperwork according to identified requirements.

Education

High School Diploma -

SMK NWDI Kumbung, Masbagik, Lombok Timur
Lombok Timur, NTB
04.2001 -

Skills

Staff management

Staff supervision

Employee motivation

Staff training

Service quality enhancements

Customer service

Health and safety standards

Hospitality

Service quality

Guest relations

Staff scheduling

Restaurant policies and procedures

Timeline

Restaurant Supervisor

Pondok Santi Estate, Gili Trawangan
05.2024 - Current

Restaurant Captain

Pondok Santi Estate, Gili Trawangan
05.2020 - 04.2024

Bartender

Pondok Santi Estate, Gili Trawangan
01.2019 - 04.2020

Trainee

BLK International (Lombok Timur)
02.2017 - 08.2017

High School Diploma -

SMK NWDI Kumbung, Masbagik, Lombok Timur
04.2001 -
Khairul AmriRestaurant Supervisor