Khairul Amri
Restaurant Supervisor
Masbagik
Summary
Dynamic restaurant supervisor with a proven track record at Pondok Santi Estate, excelling in staff management and enhancing service quality. Skilled in training and motivating teams, I consistently improved customer satisfaction and operational efficiency while upholding health and safety standards. Committed to fostering a positive guest experience through effective leadership and collaboration.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Restaurant Supervisor
Pondok Santi Estate, Gili Trawangan
Gili Trawangan, Lombok Utara (Remote)
05.2024 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Enhanced team performance with regular evaluations and constructive feedback.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
Restaurant Captain
Pondok Santi Estate, Gili Trawangan
Gili Trawangan, Lombok Utara (Remote)
05.2020 - 04.2024
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
- Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Enforced proper hygiene practices among staff members as per health regulations.
- Assisted management in creating promotional strategies, contributing to an increase in repeat business.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
Bartender
Pondok Santi Estate, Gili Trawangan
Gili Trawangan, Lombok Utara (Remote)
01.2019 - 04.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Trainee
BLK International (Lombok Timur)
Lenek, Lombok Timur
02.2017 - 08.2017
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Interacted with customers under supervision to support operational objectives.
- Filled out timesheets and paperwork according to identified requirements.
Education
High School Diploma -
SMK NWDI Kumbung, Masbagik, Lombok Timur
Lombok Timur, NTB 04.2001 -
Skills
Staff management
Staff supervision
Employee motivation
Staff training
Service quality enhancements
Customer service
Health and safety standards
Hospitality
Service quality
Guest relations
Staff scheduling
Restaurant policies and procedures
Timeline
Restaurant Supervisor
Pondok Santi Estate, Gili Trawangan
05.2024 - Current
Restaurant Captain
Pondok Santi Estate, Gili Trawangan
05.2020 - 04.2024
Bartender
Pondok Santi Estate, Gili Trawangan
01.2019 - 04.2020
Trainee
BLK International (Lombok Timur)
02.2017 - 08.2017
High School Diploma -
SMK NWDI Kumbung, Masbagik, Lombok Timur
04.2001 -