Khoerul Hadi

• Promoted to handle critical escalations such as buyer/seller disputes, legal cases, CCVIP, Walk-In Escalations, WeCare issues.
• Specialized in resolving high-priority and sensitive cases with professionalism and efficiency.
• Worked closely with internal departments to address legal matters, ensuring confidentiality and adherence to company policies.
• Maintained comprehensive documentation to streamline case management and drive service improvements.

• Addressed customer inquiries and requests across multiple channels, including email and phone support.
• Ensured prompt and accurate responses to customer needs, enhancing service quality and satisfaction.
• Utilized client-based tools to streamline customer management and improve efficiency.

• Created, maintained, and optimized performance marketing campaigns across Meta Ads, Marketplace Ads, TikTok Ads, and Google Ads.
• Monitored key performance metrics and conducted rigorous testing of creatives and channels to enhance campaign ROI.
• Leveraged data analytics to identify optimization opportunities and drive campaign success.

• Designed and executed targeted digital marketing campaigns using Facebook/Instagram Ads and Google Ads.
• Analyzed campaign performance, utilizing metrics like ROI and KPIs for continuous optimization.
• Worked collaboratively with design and web teams to deliver impactful campaigns on schedule.

Dropshipping Business
Self-Employed Entrepreneur*

• Conducted market research to identify profitable opportunities in the Indonesian and global markets, including the US.
• Created landing pages and advertising campaigns to drive sales on platforms like Facebook and TikTok.
• Designed and created high-converting landing pages (LPs) tailored for different target audiences and markets.
• Managed the entire sales process, from product fulfillment to customer delivery, ensuring customer satisfaction.