Kholifatul Muawanah

• Direct reporting to COO
• Collaborate with internal stakeholders, including finance, sales, engineering, and legal teams, to support procurement needs
• Implemented procurement strategies that resulted in a 20% annual cost savings
• Streamlined procurement processes, reducing cycle time by 15%
• Enhanced supplier performance, increasing on-time delivery rates by 25%
• Achieved a 95% satisfaction rate among internal stakeholders
• Ensure alignment of procurement activities with overall business strategies
• Conduct data analysis to track procurement performance and identify trends
• Establish and maintain strong relationships with key suppliers and vendors.

• Reporting to COO
• Leveraged collaboration with the VP of Sales, Engineers, and C-Level executives to plan and execute national acquisition strategies, aligned with the company's operational goals
• Supervised and ensured the onboarding team and sales team delivered products smoothly, achieving an 80% activation and engagement rate with client
• Spearheaded the development of a streamlined onboarding experience that accelerated customer adoption and improved retention metrics.
• Set goal achievement rates for the onboarding team in the onboarding process
• Reviewed products for bugs or necessary improvements and liaised findings with relevant stakeholders to resolve issues.
• Led programs to acquire > 20k schools nationwide
• Led initiatives to scale a payments platform GTV to >$40m / year
• Performed data analysis to enhance business growth and developed end-to-end user journey milestones.

• Developed customized success plans for each client, outlining key milestones and success metrics to track progress and ensure long-term satisfaction
• Collected and analyzed feedback from customers to identify areas for improvement in the onboarding process and collaborated with internal teams to implement enhancements
• Consistently achieved an 80% activation rate for new customers within the established timeline
• Worked closely with sales, product manager, finance, and customer support teams to ensure a cohesive and integrated approach to customer onboarding and success
• Proactively monitor client satisfaction and address potential issues to mitigate churn
• Implemented strategies to improve customer loyalty, resulting in a 35% decrease in churn
• Report to Business Development Manager
• Created and maintained detailed onboarding documentation and resources, including guides, FAQs, and tutorials, to support ongoing customer education and self-service.

Passionate English Tutor with a proven track record of helping students of all levels achieve their English language goals. Expertise in developing personalized lesson plans, utilizing engaging teaching methodologies, and fostering a supportive learning environment. Committed to professional development and continuous learning. Fluent in English and Indonesian. Eager to contribute to the success of students and language learning programs.