Kiagus Abdul Hakim

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Met with clients, delivering presentations, and educating on product and service features and offerings.

-Identify Market and Partnership Opportunities

- Develop system internal (Partnership, Enterprise Sales, Retail Sales) and external of Market strategies towards growing revenue

- Planning and Budgeting

- Observing the current trend, what competitors are doing, what Customers are looking for, and taking action to drive the growth

- Develop creative idea with 360 integrated Marketing and do coordination with product division for the selling product & service.

- Create strategies to drive awareness in various market through effective networking

- Using an existing network of industry contacts to generate new business Leading and training other members of the account team

- Managing the work of commercial aspect

- Ensuring necessary actions are undertaken by the account team

- Develop and execute the company's business strategies in order to attain the company’s goals

• Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
• Developed strong client relationships for improved customer satisfaction and repeat business.
• Optimized pricing strategies by monitoring competitor activities, analyzing market trends, and considering internal cost structures for profitability maximization.
• Implemented effective CRM tools to track leads, maintain accurate customer data, and optimize the sales process.
• Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.

• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
• Launched new products and services with thorough market research, leading to increased revenue growth.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Mentored junior account managers, providing guidance on best practices and industry trends for professional development.
• Optimized resource allocation by prioritizing tasks based on urgency, complexity, and potential impact on revenue generation.
• Created detailed presentations showcasing product offerings to potential clients, securing numerous lucrative contracts.
• Enhanced revenue growth through consistent up-selling and cross-selling of products and services to existing clients.
• Developed strong relationships with key stakeholders, fostering a collaborative environment for successful project completion.